Business Analyst – Financial Services Consulting – Channels and Mobile – Senior Consultant - Dublin
EY is the only major professional services firm with an integrated Financial Services practice across Europe, the Middle East, India and Africa (EMEIA). We connect our Asset Management, Banking and Capital Markets and Insurance clients to 6,500 talented people from 12 countries and 35,000 Financial Services colleagues around the world.
In EY FS Ireland, we are expanding our Consulting practice and building our Technology Consulting team as a key component of our NextWave Strategy. NextWave is EY’s global strategy and ambition to deliver long-term value to clients, people and society. It is inspired by the way innovations spread through society. We are actively recruiting high achieving individuals with customer and digital platforms experience with an expertise on channel & mobile technology-enabled transformation projects/programmes within Financial Services.
The opportunity
When you join EY FS Ireland, you will be working with the best people on the most complex financial service issues, helping to shape the future of financial services. By joining the Technology Consulting team, you will work in high-performing teams that deliver exceptional client service, enabling organizations to grow, innovate, protect, and optimise their business performance – playing your part in building a better working world.
Your key responsibilities
We are seeking a highly skilled and experienced Business Analyst with an expertise in Channels and mobile technology and a strong background in CRM (Customer Relationship Management) solutions. The ideal candidate will be adept at understanding business needs, defining requirements, and analysing complex processes to implement effective channel strategies and solutions that enhance customer engagement and drive business growth.
Conduct thorough analysis of existing processes and systems, identifying areas for improvement and integration with customer and digital channel solutions. Collaborate with cross-functional teams to identify and prioritize business requirements for channel strategies, including sales, marketing, and customer service. Develop and prioritise detailed EPICs, user stories, and functional specifications to guide the development and implementation of channel solutions. Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and objectives. Support the design and implementation of channel solutions using CRM platforms, ensuring alignment with business goals and compliance with industry best practices. Facilitate user acceptance testing (UAT) and provide support during the rollout of new features and enhancements. Provide training and documentation to end-users to ensure successful adoption of new channel solutions and processes. Have experience in using collaboration tools like confluence and JIRA Manage and prioritize the backlog of channel / mobile enhancements and work closely with the project management team to ensure timely delivery of solutions.
To qualify for the role, you must have
Bachelor’s degree in business administration, Information Systems, Computer Science, or a related field. Minimum of 5 years of experience with a blue-chip consulting firm as a Business Analyst with a focus on channel strategies and solutions. Proficiency in customer and digital platforms like Salesforce and Microsoft platforms, including Dynamics 365, Power Platform, and other related technologies. Strong understanding of CRM best practices and industry standards. Proven experience in requirements gathering, process mapping, and business process reengineering. Excellent analytical, problem-solving, and decision-making skills. Strong communication and interpersonal skills, with the ability to engage effectively with both technical and non-technical stakeholders. Experience with Agile methodologies and tools such as Confluence, JIRA or Azure DevOps. Relevant certifications in CRM solutions and Business Analysis are a plus. Knowledge of data privacy and compliance requirements relevant to multi-channel solutions.
Domain Areas:
Channels Digital platforms and CRM Open and Core Banking Insurance and healthcare
Products:
Salesforce – Sales, Marketing, Health, Service, Analytics clouds etc. Microsoft Dynamics 365 - Sales, Marketing, Health, Customer Service, Customer insight apps etc. HubSpot CRM Content management solutions Tealium / other customer data platforms
Have working experience one or more of the following tools:
MS Office, Visio Jira, Confluence SQL, XML MS Visual Studio
Ideally, you’ll also have experience in one or more of the following:
What working at EY offers:
We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:
Support and coaching from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that’s right for you
All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include:
Pension Maternity & Paternity leave Discounted health insurance Bike to work Scheme Web Doctor - Free unlimited online GP consultations for you and your family Recognition Awards The purchase of additional annual leave Cash incentives for referrals Hybrid Working Work Mobile Free Gym membership TECH MBA paid by EY Travel Pass Wellness rooms Available in some offices
EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.
Career Progression:
When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you’ll discover opportunities to help customise your career journey, so that it’s as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees.
About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.
Inclusion & Diversity
We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients.
We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
As an equal opportunities’ employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process.
If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.
Join us in building a better working world. That’s Why, EY.
Apply now.
IMPORTANT: Where Agency assistance is required, our Talent Team will engage directly with suppliers. CVs / Profiles should not be shared directly with Hiring Managers. Unsolicited CVs / Profiles supplied to EY by Recruitment Agencies will not be accepted for this role.