We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

Advanced level automotive paint sales position with expert knowledge of auto body business. The role has expert knowledge of store operations, auto body repair and paint knowledge. This role is responsible for providing advanced auto body problem resolution including identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Fleet safety is preferred.

Primary Responsibilities
• Best in class customer service and DIY issue resolution
• Provide an exceptional selling experience for all DIY customers including walk-in and phone orders
• Achieve personal / store sales goals and service objectives
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities
• Assist in store inventory processes including POGs, truck put away, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Success Factors
• Advanced selling skills for DIY
• Friendly communication
• Ability to locate and stock items
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Auto body repair knowledge
• Operating POS and Paint lookup systems
• Advanced solution, project and product quality recommendation ability

Essential Job Skills Necessary for Success as a Retail Paint Pro
• Working knowledge of auto body repair techniques, and paint application process
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills



Prior Experience that Sets a Retail Paint Pro up for Success
• 3-5 years of prior auto body shop experience
• Proven sales ability with past experience in fulfillment of customer transactions
Education
• High school diploma or general education degree (GED)


Physical Demands
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside. The employee is also occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.

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