Company Description

Located in beautiful South Beach, The Balfour is a historic Art Deco boutique hotel rooted in the iconic Ocean Drive. Historic and hip, yet classic and modern, The Balfour offers our team members and guests to create their own story. We have an exciting opportunity to join our team. Come join The Originals and unlock up-leveled experiences at our hotel.

Job Description

Under the general guidance of the Housekeeping Manager, assist in ensuring smooth and efficient running of the guest floors in accordance with the standards required and responsible for the care and good appearance of all the guest rooms and associated areas.  Ensure that guests of the hotel receive a high quality and personalized service.

Duties & Functions:            

Ensure the cleanliness of the guest corridors at all times throughout the day, including the cleaning of glass, furniture, wall surfaces, windows (inside and out), high dusting, light fixtures, air ventilators, metals, sweeping and mopping floors and staircases, cleaning and shampooing carpets, cleaning walls, doors, frames, rails, changing of curtains, soft furnishings and projects as assigned by managementEnsure correct disposal of all rubbish from the floorsAssist and follow up with guest inquiries, requirements, and complaints promptly in an efficient, gracious mannerClean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel as neededMove and lift beds, cots, bed boards, furniture and fittings, etc., as required and instructed by the supervisorStripping rooms and restocking floor pantries as neededFollow key signing procedures and take responsibility for assigned keysHand in all lost property immediately and follow hotel lost and found procedureCoordinate and assist with stock as requiredUndertake any reasonable request and/or special projects as requested by management.\Ensure that all equipment is maintained in a serviceable condition and report faults immediately.Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiriesHandle guest complaints promptly and with thorough follow up, referring to others when necessaryFollow key signing procedures and take responsibility for assigned keysHand in all lost property immediately and follow hotel lost and found procedureAll guest property is handled in an efficient and correct mannerReport any damage to bedding, curtains, blinds and soft furnishings to the Floor SupervisorComply with Health and Safety hazards and report these at onceAssist fellow employees to perform similar or related jobs as and when necessary
Qualifications
High School Diploma or equivalent requiredOne to two years in a public contact position, preferably in an upscale or lifestyle brand hotelPossess a gracious, friendly, and fun demeanorAbility to multitask, work in a fast-paced environment and have a high level attention to detailMaintain positive and productive working relationships with other employees and departmentsAbility to work independently and to partner with others to promote an environment of teamworkMust be able to stand or walk a minimum eight-hour shift.Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.Must have excellent communication skills and be able to read, write, speak and understand English.

Must be able to work inside and outside at all times of the year as needed, based upon business volumes

Additional Information

All your information will be kept confidential according to EEO guidelines.