Overview:  

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Vacaville Outlet store in Vacaville, California.  The Sales Supervisor will support Management with all aspects of the store including day-to-day operations such as driving sales, providing exceptional customer experience, and coaching and developing the team. In partnership with Management,  the Sales Supervisor supports with implementing and enforcing company policies & procedures, corporate directives and initiatives, and ensures store standards are maintained.  

RESPONSIBILITIES: 

Consistently achieve or exceed individual & store sales and other commercial KPIs  

Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships 

Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves  

Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge 

Illustrate the different stages within the client journey​ and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business 

​Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars  

Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries 

Foster a culture of collaboration and open communication with colleagues and management  

Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management 

Open and close the store according to Marc Jacobs procedure  

Ensure both the sales floor and stockroom are well-organized  

Adhere to all company policies and procedures 

QUALIFICATIONS: 

3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service  

Prior leadership experience strongly preferred  

Experience in generating sales, building, and developing client relationships  

Demonstrated verbal and written communication skills  

Delivers Excellence - demonstrates passion and empathy for clients, anticipates and exceeds client expectations 

Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs  

Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas 

Excellent organizational, follow-up, and time management skills  

Passion for the Marc Jacobs brand and product offering  

Computer skills including operating a POS and navigating Microsoft Office suite 

Must have flexibility to work a retail schedule including evenings, weekends and holidays 

SALARY & BENEFITS/WHAT WE OFFER:  

The compensation for this position ranges from $18 to $21 plus commission. The rate of pay offered will be dependent upon candidate’s relevant skills and experience. If applicable, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands. 

ABOUT MARC JACOBS 

For nearly 40 years, Marc Jacobs has been a driving force in fashion with his philosophy: pioneering designs, an irreverent spirit, the everyday and the extraordinary. Today, the brand continues to make its Marc as rebellious, unpredictable, and original. 

Our work is founded on our core brand pillars: unexpected, utilitarian, urban, unisex, and unique. NYC in design and spirit, our teams thrive off relentless authenticity, an openness to standing out, and inclusivity for all. 

EEO STATEMENT 

Marc Jacobs International was founded on Marc’s vision of celebrating uniqueness and being Perfect as You Are. We are committed to building an equitable and inclusive culture that values diversity of thought, background, and experience – all essential to our spirit of innovation and creativity. In line with this commitment, we believe that the best candidate may be one who comes from a less traditional background or may meet the qualifications in different ways. We encourage you to apply even if you don’t meet all of the listed qualifications. 

Marc Jacobs International is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, sex, sexual orientation, gender identity or expression, age, veteran status, national origin, religion, disability, or any other characteristic protected by federal, state or local law.