**Our Opportunity:** The **Fulfillment Center Lead** will play a key role in our start-up operations, taking a hands-on approach to build and develop positive relationships with hourly team members at our **Belton, Missouri** Fulfillment Center. This individual thrives in dynamic environments, adopts change, and is passionate about driving daily improvements. With a focus on operational excellence, the Fulfillment Center Lead will be directly involved in the details, ensuring smooth processes and continuous improvements in efficiency, productivity, and team collaboration. **What you’ll do:** + Lead and develop a team of up to 20 hourly associates to meet operational goals and ensure efficient performance. + Develop and maintain a safe working environment, prioritizing the well-being of all employees. + Take ownership for achieving all operational targets and goals. + Recognize and reward strong performance while implementing dynamic team when vital. + Mentor, train, and develop Team Members to support their career growth and learning opportunities. + Feed a culture of continuous improvement by developing and sharing standard processes across shifts and throughout the network. + Create a positive team environment that encourages feedback and drives significant change within the fulfillment center. + Adapt to the evolving business needs while remaining focused on enhancing the customer experience. + Apply the Warehouse Management System (WMS) to optimize order fulfillment and provide insights for process improvement. **What you'll need:** + 1+ years of leadership experience in fulfillment center or warehouse operations, with retail or e-commerce experience preferred. + A passion for working in a start-up environment, with the ability to navigate ambiguity and change efficiently. + A metrics-driven attitude to focus on achieving performance goals and operational excellence. + A customer-service-oriented attitude, with a willingness to go above and beyond to meet customer needs. + Strong communication skills and the ability to lead employees, work with cross-functional teams, and engage with executive leadership. + Shown adaptability and decision-making skills, using data to drive the right outcomes. + Integrity and a high standard of ethics in all professional activities. + Flexibility to work weekends and/or night shifts as needed. + Proficiency in Microsoft Office Suite and a strong solid understanding of the tools vital for the role. **Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact** **CAAR@chewy.com** **.** **If you have a question regarding your application, please contact** **HR@chewy.com** **.** **To access Chewy's Customer Privacy Policy, please click here (https://www.chewy.com/app/content/privacy) . To access Chewy's California CPRA Job Applicant Privacy Policy, please click here (https://chewyinc.phenompro.com/us/en/privacy-policy) .**