Job Title: Fulfillment Coordinator
Job Description

The purpose of this position is to ensure the timely and accurate fulfillment of parts orders by managing inventory, tracking shipments, and coordinating with various departments. The Fulfillment Coordinator will play a crucial role in enhancing customer satisfaction through effective communication and problem-solving, contributing to the overall efficiency and success of the Customer Service Department.

ResponsibilitiesReceive and process parts orders from Customer Service Representatives (CSR), ensuring consistency in order details and specifications.Create purchase orders, job orders, and shipping documents based on sales orders.Monitor and expedite parts shipments by collaborating with suppliers and logistics teams, ensuring timely delivery and prompt resolutions to delays.Serve as a primary point of contact for CSRs regarding order inquiries, providing timely updates and delivery timelines.Assist CSRs in resolving parts order issues such as discrepancies, delays, and returns while maintaining a customer-centric approach to ensure high customer satisfaction.Work with CSRs to submit and track warranty reimbursement requests with vendors.Collaborate with CSRs, warehouse, and procurement teams to enhance processes related to parts ordering and fulfillment.Ensure all actions are in compliance with rules, regulations, policies, and procedures.Complete other duties and cross-training activities as assigned.Essential SkillsHigh school diploma or equivalent required; Associate degree in business or related field preferred.Minimum two (2) years of experience in customer service, parts management, or supply chain logistics required.Proficiency in ERP software (e.g., Epicor, SAP, Oracle).Ability to navigate ERP software quickly and effectively.Proficiency in Microsoft Office Suite.Experience with creating and/or managing advanced reporting to manage key metrics.Excellent verbal and written communication skills.Ability to interact professionally with customers and team members.Strong organizational and time management abilities with attention to detail and accuracy.Proactive approach to identifying issues and implementing solutions in a fast-paced environment.Ability to visually inspect products at close range, distance, and detect color variations.Ability to lift up to 50 pounds.Additional Skills & QualificationsProlonged periods of sitting or standing while working at a computer.Manufacturing facility – must comply with all safety regulations and PPE requirements (e.g., gloves, face shields, steel toe shoes, safety glasses).Exposure to hot and cold temperatures for long periods of time.Work Environment

Office environment connected to a manufacturing floor. This position involves prolonged periods of sitting or standing while working at a computer. The role requires the ability to visually inspect products at close range, distance, and detect color variations. Candidates must be able to lift up to 50 pounds. The manufacturing facility requires compliance with all safety regulations and PPE requirements (e.g., gloves, face shields, steel toe shoes, safety glasses). Exposure to hot and cold temperatures for long periods of time is expected.

Pay and Benefits

The pay range for this position is $20.00 - $22.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision\n
• Critical Illness, Accident, and Hospital\n
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n
• Short and long-term disability\n
• Health Spending Account (HSA)\n
• Transportation benefits\n
• Employee Assistance Program\n
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Maryville,TN.

Application Deadline

This position will be accepting applications until Jan 1, 2025.

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\n \n About Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

\n Diversity, Equity & Inclusion\n

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

\n Hiring diverse talent\n Maintaining an inclusive environment through persistent self-reflection\n Building a culture of care, engagement, and recognition with clear outcomes\n Ensuring growth opportunities for our people\n

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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