About The RoleThe Warehouse Lead (Fulfillment Lead) will provide leadership to ensure the effective and efficient operation of the warehouse as it relates to all order fulfillment activities. This role will provide support for the daily operations of the warehouse, ensuring all operations are consistent with our commitment to customer service while fostering an environment that is both employee-centric and customer-centric, with a focus on daily order processing in order to maximize productivity, while also providing outstanding customer service.

Please note this position works a 4 days/10 hour schedule, Sunday-Wednesday, 7am-5:30pm.

What You Get To Do Every Day

Works with Operations Managers in administering performance evaluations, for recommending promotions, wage increases, associate development.

Ensure that all operations comply with warehouse policies by leading a team that focuses on proper product selection and picking procedures.

Coordinate with the Operations Supervisors to ensure that a sound maintenance program is implemented.

Ensure an efficient and safe work environment. 

Lead operations in a manner that promotes safety and is compliant with OSHA and other appropriate standards.

Assist in resolving any discrepancies and managing the group to ensure accuracy is maintained

Review and monitor the achievement of operational goals and standards.

Emphasis on safety is extremely important.

Assists Supervisor in planning and organizing departmental goals by understanding priorities and taking a proactive approach to managing workflow and associate hours in department

Coaches associates to maximize performance using established coaching methods

Provides feedback to associates focusing on behaviors and results that drives learning and performance

Partners with Supervisor to support associates by building a team environment through strong floor presence and maintains a positive, professional behavior at all times.

Key contributor to the training & development of existing and newly hired associates

Other duties as assigned

What You Bring To The Role

1 to 2 years work experience in inventory control, product analysis, e-commerce production or related fields

Strong analytical and business intelligence background is preferred

Strong leadership ability and desire to work in a fast paced startup environment.

Experience in ecommerce operations is preferred

Strong knowledge of Inventory control and reconciliation

Comfortable working with large data sets and analyzing reports

Must have experience with using data platforms for reporting

Strong knowledge of excel and google sheets is required

Strong oral and written communication skills is required

Roll up the sleeves, action oriented mindset to have an impact in a fast-paced, rapidly changing and explosive growth environment

Takes direction and is able to flex priorities as needed

Can-do attitude and ability proactively take on challenging tasks

Bachelor’s degree preferred

Experience and knowledge of luxury goods preferred

Compensation, Benefits, + Perks

Employee Stock Purchase Plan (purchase stock at discounted rates)

401K (with company matching up to $1000)

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

The expected hourly rate for this role is 22-24. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.