We are hiring a Full-time 1st Shift Specialist Community Healthcare working Monday through Friday from 9am-6pm for our Health & Wellness facility in Orlando, FL. This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or as necessary.
Essential Functions An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides health resources and programs to customers by meeting customers and conducting needs assessments; assisting customers with the development of health management plans and goals; connecting customers with community resources (for example, senior centers, homeless shelters, food pantries); helping customers complete applications for benefits (for example, insurance, SNAP food benefits); assisting customers with the organization of personal matters (for example, financial and health records, appointment scheduling, prescriptions refills); and utilizing electronic databases to document and maintain records of customer encounters and interactions.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Working with customers to meet their health goals by contacting customers in person, by phone, or in writing to ensure they have completed required or recommended actions; conducting customer interviews and providing coaching to identify and troubleshoot barriers and connect to additional resources as needed; providing feedback to health service providers to improve service accessibility or acceptability; working with state and federal public health programs to improve resources, services, and programs.
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Collaborates with the community health worker team; creates and maintains a repository of community resources by using Microsoft Office (for creation), SharePoint (for housing/organizing), and Zoom teleconferencing, using other technology platforms for communication when appropriate; coordinates and supports community events in the Walmart Health Center and in the local community; performing data entry utilizing a computer and various software.
Increases customer awareness and utilization of resources, services, and programs by conducting outreach for medical personnel or health organizations to implement community health programs; expanding knowledge and understanding of community health resources, services, and programs; working with other community healthcare workers to create a directory of community resources; conducting group presentations and health screenings within the Walmart Health Center and community settings; collaborating with the behavioral health and physical health care teams regarding customer problems and needs; and attending community meetings, health fairs, and community advisory committee meetings to understand community health issues and build relationships with community healthcare members.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. This role will be a motivated self-starter capable of solving problems for themselves and others as this environment is a start-up mentality that often requires going above and beyond to find solutions.
Key Skills The following key skills are required to perform one or more essential functions of this position.
Community Health, Communication, Customer Service
Leadership Expectations An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position
Respect for the Individual:Demonstrates and encourages respect for others; drives a positive associate and customer/member experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an enviro
Respect for the Individual:Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.
Respect for the Individual:Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.
Acts with Integrity:Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, members, and the world around us.
Acts with Integrity:Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.
Acts with Integrity:Is consistently humble, self-aware, honest, and transparent.
Service to the Customer/Member:Delivers results while putting the customer/member first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Service to the Customer/Member:Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans.
Strive for Excellence:Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.
Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working. environment allowing everyone to bring their best selves to work.
Physical Activities The following physical activities are necessary to perform one or more essential functions of this position.
Observes associate, customer, or supplier behavior.
Presents information to small or large groups and individuals.
Communicates effectively in person or by using telecommunications equipment.
Visually locates merchandise and other objects.
Visually verifies and reads information, often in small print.
Sits for long periods of time.
Stands for long periods of time.
Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or electronic device.
Enters and locates information on electronic device.
Work Environment Working in the following environment is necessary to perform one or more of the essential functions of this position.
Moves through narrow, confined spaces such as stacks of merchandise or supplies, storage areas, and closets.
Works varying shifts as required.
Minimum Qualifications2 years’ experience in community outreach, customer service, social service, or related field.
1 year's experience working autonomously with minimal supervision.
1 years’ experience using intermediate functionality of Microsoft Office Suite.
Preferred Qualifications
Knowledge of health resources in the local area’s community.
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The hourly wage range for this position is $25.60-$38.40*
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include:
- Regional Pay Zone (RPZ) (based on location)
- Sales Volume Category (SVC) (based on facility sales volume)
Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
2 years’ experience in community outreach, customer service, social service, or related field.1 year's experience working autonomously with minimal supervision.
1 year’s experience using intermediate functionality of Microsoft Office Suite.Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Knowledge of health resources in the local area’s communityPrimary Location...2354 Commerce Park Dr, Orlando, FL 32819-8601, United States of America