**Position Summary...** **What you'll do...** We are hiring for Full-time temp 2nd Shift Patient Care Coordinators in our Specialty Pharmacy department in Orlando, Florida. An individual in this position will be expected to perform additional job-related responsibilities and duties as assigned and/or necessary. Essential Functions _An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation._ + Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example, name, date of birth, address, method of payment, notate call information, how to ship order). + Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems, training, and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example, refills, transfers, payments, new prescription requests, pricing requests); identifying and resolving discrepancies for customers' orders; and researching customers billing issues. + Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. + Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback. Competencies _An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position._ + Customer/Member Centered: Serve the Customer/Member - Shows care and concern when serving our customers/members. Asks questions in order to understand customer/member needs. Uses policies and information in order to exceed customer/member expectations. Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests. + Judgment: Make Effective Choices - Uses policies, procedures, and/or guides to make good choices. Uses data and facts in order to make day-to-day decisions and involves others as needed. Recognizes what might be a problem and informs those who can correct it. + Planning and Improvement: Plan for and Improve Work - Accepts responsibility and meets expectations for own work. Identifies steps needed in order to carry out work as required. + Influence and Communicate: Share Information - Listens to others and asks questions to learn about what is needed. Communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner. + Execution and Results: Get Results - Makes sure work is done correctly. Works on top priorities first. Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner. + Ethics and Compliance: Perform to Ethical Standards - Follows company policies and procedures (for example, the Ten Foot Rule). Shows integrity and ethical behavior in all work situations. Reports ethical and compliance issues promptly. + Adaptability: Adapt - Adapts to changing work demands. Stays focused on own work when faced with change or difficulties. Stays open to and learns from assignments and feedback. **Physical Activities** _The following physical activities are necessary to perform one or more essential functions of this position._ + Enters and locates information on computer. + Presents information to small or large groups and individuals. + Communicates effectively in person or by using telecommunications equipment. + Creates documents, reports, etc., using a writing instrument (such as a pencil or pen) or computer. + Visually verifies information, often in small print. + Reads information, often in small print. **Work Environment** _Working in the following environment is necessary to perform one or more of the essential functions of this position._ + Works varying shifts as required. **Minimum Qualifications:** + High School Diploma or GED + One year experience in Customer Service **Preferred Qualifications** + 1 year experience using computers. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. ‎ ‎ ‎ You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. ‎ For information about PTO, see https://one.walmart.com/notices . ‎ ‎ Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. ‎ Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. ‎ For information about benefits and eligibility, see One.Walmart (https://bit.ly/3iOOb1J) . ‎ The hourly wage range for this position is $16.80-$25.20* ‎ *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. ‎ Additional compensation includes annual or quarterly performance bonuses. ‎ Additional compensation for certain positions may also include: ‎ - Regional Pay Zone (RPZ) (based on location) ‎ - Sales Volume Category (SVC) (based on facility sales volume) ‎ **Minimum Qualifications...** _Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications._ Minimum Qualifications:1 year experience in customer service. **Preferred Qualifications...** _Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications._ Microsoft Office **Primary Location...** 2354 Commerce Park Dr, Orlando, FL 32819-8601, United States of America Walmart, Inc. is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.