Qualification:

Thrives in a fast-paced environment Desire to help others Competent Problem Solver Detail Oriented, and Organized Adapt to changes in the fast-pace work environment and determines best solutions to the change Inspire the trust of others; work with integrity and ethically; uphold organizational values Displays willingness to make decisions; exhibits sound and accurate judgment; support and explain reasoning for decision Demonstrates persistence and overcome obstacles; measures self against standard of excellence Medical terminology background is preferred Customer Service & Sale experience preferred Technical aptitude with the ability to learn software programs quickly You value Results Over effort.

Computer and Internet Requirements:

Fast and reliable wired internet connection of not less than 100 Mbps Secondary and Tertiary Back up Internet of not less than 10 Mbps At least one Power Station Backup Dual Monitor Intel Core i3 or higher Operating System with at least 8gb RAM Excellent quality headset with microphone, and a working webcam A quiet and private area suitable for work without distraction and background noise

Work Schedules:

U.S. Central Standard Time (Graveyard Shifts in the Philippines) Full-time = Monday through Fridays (Weekend Off)

Job Purpose

The Patient Concierge (Nutrition) Healthcare Virtual Assistant’s primary responsibilities are to increase patient satisfaction and provide 5-star concierge service by providing exemplary customer service to promote growth, retention and loyalty among patients. You will work with patients by phone, email, and text to support patients in various aspects. If you want more out of life and have always wanted to be a part of something really big that would change lives for the better, this is your opportunity.

Job Responsibilities:

Receive all inbound calls to close Leads wanting to receive treatments at our clinic Call, email, and use various communication forms to close the leads Receive all inbound calls to answer questions – fact find and qualify lead/route to appropriate team member if needed Enthusiastic, persistent, friendly and professional on the phone Implement training material throughout calls Work with patients to ensure they are satisfied with the services provided Provide excellent service to our patients and apply effective troubleshooting techniques under pressure Present care plans prescribed by the healthcare providers to our patients Encourage happy patients to send us their success stories Share patient success stories during daily company meeting Implement our Care system to follow-up with our patients to provide 5-star service