Responsible for ensuring guest satisfaction with food service utilizing customer service skills. Delivers and serves nutritionally appropriate and attractive meals in a timely manner. Practices appropriate food handling techniques and food safety procedures in all aspects of job. **Responsibilities:** + Adheres to hand hygiene and infection control procedures on a consistent basis when interacting with customers. + Adheres to department procedures regarding the operation of all food service equipment. + Communicates customer complaints and concerns effectively with other health care team members. + Performs sanitation for assigned work area in accordance with departmental procedures and health department guidelines. + Serves patient meal tray using the designated department script, to include proper patient identification. + Distributes and collects menus from patients; obtains selected menus from patients according to departmental procedures. + Displays customer service skills when responding to meal service requests, resulting in a satisfied customer. + Serves meals within established timeframes, adhering to departmental standards for appearance, food quality, and temperature control. Work permit required if under 18 years old. **Licensure, Certifications, and Clearances:** + Act 34 **UPMC is an Equal Opportunity Employer/Disability/Veteran**