The Loss Prevention Service Specialist will be placed in high risk/complex stores. The primary role of the LPSS is to engage customers, promote customer service and provide deterrence to theft. The LPSS will be highly visible and spend the majority of their time at the store entrance and in “Center Core”. The LPSS will work to raise shortage awareness among store associates. This position will communicate frequently with both store management and loss prevention associates.

Hourly rate based on experience, minimum starting rate of $16.00

ACCOUNTABILITIES

PRIMARY RESPONSIBILITIES

Works to promote customer service in the store by implementing the Kohl's “Smile and Say Hi” initiatives and helping customers with their needs

Assists in implementing loss prevention strategy

Promote a neat and clean store appearance at the entrance

Conducts associate package checks

Works in “Center Core” or at entrances to deter theft and provide customer service

OTHER DUTIES

Will NOT make shoplifting apprehensions 

May assist the loss prevention associates, as necessary

Conducts building and physical security inspections to minimize exposure to loss

Promotes a safe environment for associates and customers and responds to emergency situations

QUALIFICATIONS

REQUIRED

Maintains attendance according to Kohl's standards

Strong communication and interpersonal skills.  Works well with fellow associates, supervisors and customers

Maintains high ethical standards and adheres to Kohl's policies and procedures

Maintains standards of appearance by following the required Kohl's dress code

Ability to participate in physical activities, including walking, lifting and climbing on a regular basis

PREFERRED

Experience in a customer service environment

Prior experience in retail loss prevention, security or law enforcement preferred

Kohl’s offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl’s partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).