We are looking for a friendly, upbeat, reliable Full Time (8a-4:30p Mondays though Friday) Front Desk Receptionist to be the first point of contact to represent our amazing long term healthcare facility at Long Term Healthcare. WORK EXPERIENCE REQUIREMENTS: Experience: At least (2) year experience working with a multi-phone system. Preferably in a nursing home setting. Must be very pleasant and professional. Front Desk Receptionist Responsibilities • Greet patients, visitors, families with a positive, helpful attitude; provide exceptional customer service • Provides assistance and guidance to visitors, directing them to various locations. • Ensure visitors are checking in and out of the building • Get identification from agency, vendor visitors • Answering phones for a multi-line phone system • Answer, forward, and return calls in a timely manner • Fielding calls from Families, Hospitals, Nursing Homes, Patients, Physicians, etc. • Taking and dispatching emergency and non-emergency messages • Remaining pleasant and professional with callers, and calm under pressure • Working hand in hand with coworkers • Check office voicemail, return calls and forward to other team members as necessary • Entering resident demographics into Point Click Care • Maintaining client account information • Handling Protected Health Information • Assist in the processing of AP invoices and payments including coding, filing, data entry • Scan and store documents into document management systems or databases • Respond to Vendor payment requests calls by sending information to Corporate Accounts Payable as applicable • Distribute mail/package deliveries throughout office • Monitor Roam Alert alarms and respond in accordance with policy and procedure. • Ability to handle occasional pressure due to multiple calls, inquires, locating personnel, etc. • Forwards medical reports, Express Mail, mail, etc., to the appropriate personnel and/or resident. • Utilize the public address system and beepers in accordance with established procedures. • Responds to emergency calls following established protocol. • Communicate effectively during routine and emergency situations. • Ensure that the lobby is maintained in an orderly and clean manner. • Perform duties in a safe manner. • Demonstrate an attitude of cooperation and professionalism when dealing with peers and supervisors. • Adhere to all aspects of Customer Service, some examples include the following: • Working together, showing empathy, courteous communication, respect for others. • Perform other related duties as required. Front Desk Receptionist Qualifications • Consistent, professional dress and manner • Excellent written and verbal communication skills • Attention to detail • Good time management skills • Multitasking capability without compromising on quality • Able to contribute positively as part of a team, assisting others as needed • Strong history of customer service EDUCATION REQUIREMENTS High school diploma or GE