Job Location: Hershey, PA 

Hourly Pay Rate: $23.00 or more based on experience 

Minimum Age: 18 years of age or older 

Availability: Rotating 40-hour schedule that includes daytime, evenings, weekends, and holidays 

 

Hershey’s Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats, and gifts. Part of what makes our guests’ experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities. 

 

This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance. 

 

With that guest experience in mind, The Full-Time Senior Assistant Supervisor of Food Service Experience is the leader in guest service. This position will set the tone for the Food Service team by demonstrating superior guest service and is responsible for coaching team members to maximize guest engagement. 

 

The Full-Time Senior Assistant Supervisor- Food Service Experience is responsible for maximizing sales and minimizing food waste to achieve overall financial success. Supervising the day to day operations of Hershey’s Chocolate World (HCW) Hershey’s Food Service area (to include but not limited to: Ice Cream, S’mores, Bakery, and Food Hall). The incumbent must be keenly aware of the balance required to support superior customer service and Hershey’s Food Service sales. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, and supporting performance appraisals. Responsibilities also include making some operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor- Food Service Experience is responsible for maintaining bakery and food displays to standards and food safety and sanitation in all areas. The incumbent participates in weekly Hershey’s Kitchens staff meetings and provides insight on consumer feedback. 

 

Major Duties/Responsibilities: 

 

Employee Coaching and Supervision (60%) 

Through observation and demonstration, effectively coach all part-time flex force Food Service team members to maximize guest engagement 

Communicate to all employees ensuring they are knowledgeable about Food and Beverage offerings, promotions, marketing initiatives, and complex special events that impact the team 

Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service 

Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines 

Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices 

Participate in Part-Time Flex Force annual performance feedback process Facilitate attendance disciplinary process 

 

Operations (20%) 

Ensure efficient day-to-day operations of the Food Hall and Bakery Strive for sales excellence and results 

Supporting Inventory processes and standards within the Food Service department including but not limited to; Daily alcohol reconciliation, monitoring and maintaining physical counts of front of house product  

Support Food Hall and Bakery locations as needed, including operational checklist completion  

Support part-time labor planning for business needs in partnership with department scheduler and leadership 

Support future Hershey's Kitchens and Food Service development and execution 

 

Bakery and food merchandising (10%) 

Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner  

Monitor inventory levels and coordinate communication of need with bakery and kitchen production 

 

Leader Duties (10%) 

Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation 

Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget 

Responsible for crowd control and queuing at food and bakery locations  

React to guests concerns and questions quickly with a heavy focus on guest recovery and problem solving in the moment  

 

Minimum knowledge, skills, and abilities required to successfully perform major duties/responsibilities: 

 

Candidates must possess (or be able to complete within 6 months) Pennsylvania RAMP server training and ServSafe Food Handler certification  

Must maintain a neat appearance and meet uniform standards  

Must be able to walk and stand for 8 hours 

Must be able to sit for 2 hours 

Must be able to push, pull, carry, and lift 25-50 pounds  

Requires overhead lifting, stooping, bending, and twisting 

May require initial morning set up of stanchions and movement of fixtures  

Must have basic math skills to add and subtract inventory 

Must be able to operate a cash register 

Must have basic Microsoft Office computer skills 

Must have leadership skills in teamwork, employee motivation, coaching, and time management  

Must have supervisory skills 

Excellent verbal and written communication and customer service skills 

Ability to interact with all levels of people and be able to effectively collaborate  

Attention to detail 

Ability to prioritize 

Ability to meet tight deadlines and have good follow-through  

Ability to work under pressure and have problem-solving skills  

Ability to remain calm and handle crisis situations with urgency 

 

Minimum Education and Experience Requirements: 

 

Education: 

High school diploma or GED equivalent is required 

 

Experience: 

2 years of supervisory experience in customer service and operations management preferably in retail, restaurants, hospitality or equivalent is required 

Bar service experience is strongly preferred but not required  

 

What’s in it For You?

Free meal and drinks for every shift worked 

Flexible scheduling 

Holiday pay and the opportunity for annual pay raises 

50% discount on all Hershey Kitchen’s and Bakery food items 

Employee recognition programs, cook-outs, and many other activities 

 

This description covers the most significant duties performed, but the incumbent may be responsible for other minor-related work assignments.