About the Role

As Operations Lead you will be an expert in all operational, point of sale and service processes focused on consistent execution. You will deliver excellent customer service and operational efficiency. 

What You’ll Do

Execute sound operational processes including receiving and processing product, stockroom operations and omni channel fulfillment 

Drive accuracy through completion of all required business directives such as merchandise disposition practices

Maintain appropriate levels of product on the sales floor through floor replenishment as necessary based on sell through and seasonal changes

Support point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience

Follow and ensure others follow all product protection standards, guidelines and company policies implemented to minimize product loss

Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards as directed by store leadership

Support and partner with other associates on merchandising incoming product focusing on customer experience

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All Lead roles at Kohl’s are responsible for:

Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture

Exercising good judgment and discernment when making decisions; taking appropriate partners as needed

Demonstrating a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

Leading by example by personally meeting or exceeding individual goals (e.g., productivity, credit, loyalty)

Delivering strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

Accomplishing multiple tasks within established timeframes

Training, monitoring and reinforcing company policies, procedures, standards and guidelines

Maintaining adherence to company safety policies for the safety of all associates and customers 

Other responsibilities as assigned

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What Skills You Have

Required

Must be at least 18 years of age or older

Flexible availability, including days, nights, weekends, and holidays

Strong verbal/written communication and interpersonal skills

Preferred

Retail or service industry experience

Pay Starts At: $14.45