GDIT has an opening for a Functional Analyst to support the Department of Veterans Affairs Enterprise Service Desk.  In this position you will utilize your analytical and communication skills to integrate new platforms and processes to VA Enterprise Service Desk. You will have the opportunity to hone and develop your communication skills through written and oral communications to internal and external customers at all levels of the organization.

HOW A FUNCTIONAL ANALYST WILL MAKE AN IMPACT:

Data Collection / Documentation and Analysis:

Facilitate Discovery Calls to gather information for new Process Integration opportunities.Develop VISIO process flows for the “To Be” state, in coordination with VA personnel, the Process Integration team, Subject Matter Experts and the Knowledge/Training/Operation Management teams to ensure a seamless transition to the Service Desk.Gather and analyze data related to process performance, identifying trends, bottlenecks, and opportunities for improvement.Develop and maintain a risk register that track and prioritizes identified risks.

Collaboration and Coordination:

Maintain a Virtual Task Board to ensure accurate tracking of Process Integration efforts.Interface and collaborate with VA personnel and other vendors to ensure seamless operation and data flow across different departments or functions within the organization.Collaborate with other departments including IT, operations, and management to align process improvements and integrations with overall business goals.Coordinate testing and validation of process changes and system integrations to ensure they meet business requirements, potentially involving simulations or pilot programs.Collaborate with other departments to manage risk-related matters.Coordinate Operational Readiness Reviews to ensure that process changes and system integrations function as expected.

WHAT YOU’LL NEED TO SUCCEED:

BA/BS and 2+ years of related experience or equivalent years of experienceActive ITIL v4 certification within 30 days of hireExperience in Microsoft Project or similar technologiesExperience in Visio or similar technologiesAbility to obtain and maintain Public Trust with the VA

NICE TO HAVES:

1 year or more of experience on the VA Service DeskExperience in risk management

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home401K with company matchComprehensive health and wellness packagesInternal mobility team dedicated to helping you own your careerProfessional growth opportunities including paid education and certificationsCutting-edge technology you can learn fromRest and recharge with paid vacation and holidays