Boston University Information Services & Technology is seeking an experienced Analyst to join the Applications team as a Functional Analyst III. As the Functional Analyst, you will be responsible for:

 

Acquiring and analyzing business/functional requirements, design & technical specification management, creating journey maps, prototyping, process design (including scenario design, flow mapping) to support goals and growth at Boston University's Development and Alumni Engagement office. Working with multiple enterprise CRM systems (Blackbaud CRM, Salesforce CRM) as well as other smaller peripheral systems to achieve their goals. Attend and conduct discovery sessions with internal clients and also take on light Project Management duties for small operational projects. Troubleshoot and solve complex problems and must have strong problem-solving skills. Author, edit, and maintain a variety of documents including business and functional requirements, agile stories and user acceptance criteria, training materials, knowledge articles and standard operating procedures.