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Funeral Arranger is responsible to facilitate the cremation arrangement process. Funeral Arranger involves receiving Clients Families and establishing their needs. Arranging and ensuring all the Clients requirements are met.

JOB RESPONSIBILITIES 

Assist the Services Manager with answering phone calls, emails, and other clerical tasks.Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community.Interfacing with families and assisting in providing support.Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules.Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin.Answering phones, preparing reports as necessary and participating in staff meetings.Run errands related to cremation arrangements (post office, health department)Ability to use technology while meeting with families.Identifies and resolves problems in a timely manner.Skillfully gathers, analyzes and trends data.Interact and connect with families in order to provide supportProduce and maintain service contract filesOther responsibilities as assigned.

MINIMUM Requirements

Education

High school diploma or Equivalent

Certification/License

Appropriate state Funeral Director Licensure is preferred

Experience

1-2 years of industry experience3-5 years of recent administrative or customer service experience

Knowledge, Skills and Abilities

Strong Computer SkillsExcellent Administrative Skills.Excellent Customer Service Skills.Proficient in Microsoft Office Suite (Word, Excel, Outlook)Ability to operate office equipment such as photocopiers, printers, fax machines, etc.Conveys information clearly and concisely in written and spoken communicationResolves problems and provides solutions to customers in a timely mannerTime management and organizational skillsReliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available)

Work CONDITIONS

When considering the work hours associated with this job, the following factors may apply:

Work EnvironmentWork indoors and outdoors during all seasons and weather conditionsLimited amount of local and/or multiple location travelingTraveling to local businessBusiness Professional Dress is required when in contact with families. Work PosturesFrequent, continuous periods of time standing, up 6 hours per daySitting continuously for many hours per day, up to 6 hours per dayClimbing stairs to access buildings frequentlyPhysical DemandsPhysical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usageMove, push and pull up to 25 lbs.Work HoursOperations hours are Monday to Friday, 8:00 AM to 5:00 PM.  (Business hours may vary per location and state)Travel up to 5%

Pay-$23-$26

Postal Code: 92637

Category (Portal Searching): Operations

Job Location: US-CA - Laguna Woods