Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! **Role and Responsibilities** + Assist the Services Manager with answering phone calls, emails, and other clerical tasks. + Support Funeral Director and Location Manager in retaining heritage and grow market share through active involvement with community. + Interfacing with families and assisting in providing support. + Ensure adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and applicable rules. + Aftercare includes delivery of documents, stationery, documentation, information on insurance, health benefits and pension, pre-arrangements for next of kin. + Answering phones, preparing reports as necessary and participating in staff meetings. + Ability to use technology while meeting with families. + Identifies and resolves problems in a timely manner. + Skillfully gathers, analyzes and trends data. + Interact and connect with families in order to provide support + Produce and maintain service contract files + Other responsibilities as assigned. **Qualifications and Education Requirements** + High school diploma or Equivalent. + 1-2 years of industry experience. + 3- 5 years of recent administrative or customer service experience. + State Funeral Director License is highly desired + Pay range: $24-26 **Preferred Skills** + Strong Computer Skills + Excellent Administrative Skills. + Excellent Customer Service Skills. + Proficient in Microsoft Office Suite (Word, Excel, Outlook) + Ability to operate office equipment such as photocopiers, printers, fax machines, etc. + Conveys information clearly and concisely in written and spoken communication + Resolves problems and provides solutions to customers in a timely manner + Time management and organizational skills + Reliable transportation for occasional errands, local health departments, post office, deliveries, etc. (Mileage reimbursement available) Postal Code: 91362 Category (Portal Searching): Operations Job Location: US-CA - Thousand Oaks Job Profile ID: N00040 Time Type: Full time Location Name: Neptune Society-Thousand Oaks