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Provides customer service in all areas of helping client families following the loss of a loved one. Implements choices made by the families’ legal representatives regarding the final disposition of the body and memorialization of the individual. Interacts with the family to fulfill the death care needs of their loved one. Provides exemplary personalized and professional service. Fulfills the requirements as dictated by the licensing Board in the practicing state or province.

JOB RESPONSIBILITIES 

Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and proceduresNegotiates and enters into funeral contractsHandles contracts, legal documents, and collection of payments in accordance with company policiesEnsures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/servicesArranges for the interment or cremation of human remainsConfirms authorization to proceed with the service arrangementsVerifies identification of the deceased and authorization for embalmingCares for the deceased in a respectful manner while performing a variety of tasks which may include: performing removals and transfers including lifting of deceased human remains; dressing and preparing caskets; coordinating and assisting with funeral services and visitationsSupervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functionsHandles aftercare including delivery of: documentation, stationery, information on insurance, health benefits and pension and pre-arrangements for next of kinHandles pre-need sales where applicable. And, or ensures potential pre-need referrals are shared with Family Service CounselorsEnsures adherence to all professional, municipal, provincial/state and federal licensing authority, regulations and rules applicable to the provision of funeral servicesPrepares and accurately completes documents and online entries related to services, cremations, maintenancePromotes and maintain a safe and healthy work environmentRetains heritage and grows market share through active involvement with community, religious and other organizations

MINIMUM REQUIREMENTS

Education

Completion of a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science as required by Ontario

Experience

Must have Apprentice, Funeral Director experience2 years of directly related experience preferred

Certification/Licenses

Must meet all licensing requirements required by Ontario lawOntario driver’s license with an acceptable driving record

Knowledge, Skills and Abilities

Basic knowledge of religious and fraternal organizations customsKnowledge of computers and some software including MS Office Suite requiredHigh level of compassion and integrityGood communication skillsProblem solving skillsAbility to multi task and set prioritiesAbility to work weekends and eveningsDetail oriented

Postal Code: L9A 1T2

Category (Portal Searching): Operations

Job Location: CA-ON - Hamilton