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Provides clerical and administrative assistance supporting funeral operations. Other general duties include meeting the general public, answering questions and providing information on funeral and cremation information and other related topics, answering phones courteously and in a polite manner, assisting on funeral, memorial and other services or ceremonies as requested by funeral home clients and management. Attendance at monthly staff meeting is expected.

The Funeral Services Assistant duties must be performed consistent with company mission and values and adherence to company policies and procedures.

JOB RESPONSIBILITIES 

Prepares for services to include delivering and setting up floral arrangements, chairs, caskets, urns, photos and other personal keepsakes or mementos of client families;  ensures proper care and storage of any of these itemsPrepares documents related to services, cremations, maintenance, as directed by managementAssists with respectful preparation of remains of deceased, including dressing and lifting deceased, or operation of crematory, as permitted by law and in keeping with company regulationsPerforms office duties such as answering phones and operating fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter and scale and stereo/video system.Run errands such as for floral delivery, picking up of supplies, documents, etcServes as an usher and may park cars or perform any transportation requirements.Drives Funeral Home vehicles for services and picking up familiesEnsures refreshments are available (where allowed by law)Assist with visitations, memorial and funeral services which may include; visitation and chapel set up, dressing and casketing remains, delivering family items and flowers.Prepares documents related to services, cremations, maintenance etc.,Greets and receives client families and / or other persons entering the office for information and assistanceAccommodates the needs of the family during a service and/or visitationMay wash and clean funeral home vehicles and other client vehicles as required from time to time

MINIMUM Requirements

Education

High school diploma or equivalent 

Experience

Previous customer service and/or sales experience preferredProficient with MS Office suite and databases preferred; ability and willingness to learn required

Certification/Licenses

Valid state driver’s license with an acceptable driving record required

Knowledge, Skills and Abilities:

High level of compassion and integrityClear and concise verbal and written communication skillsProfessional behaviors and team player

Postal Code: 22203

Category (Portal Searching): Operations

Job Location: US-VA - Arlington