Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 

As a Product Delivery Manager within the Fusion Product team, you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. you will serve as a crucial point of contact for both clients and internal teams, comprehending their business necessities and technical prerequisites. Your role will involve ensuring a smooth client experience by striking a balance between support, service, and relationship management. Adaptability, innovation, and a dedication to continuous learning are essential in this role to facilitate Fusion's growth.

 Job responsibilitiesLeads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordinationLeads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirementsEffectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners Provide exceptional support and guidance to clients through various channels (in-person, video conference, email, phone) ensuring they are fully equipped to utilize Fusion capabilitiesAct as a subject matter expert on Fusion, keeping abreast of latest product developments while providing insights and sharing best practice to clients and internal teamsDesign and implement efficient processes, including the creation of runbooks, to streamline client interactions and identify opportunities for process automationDevelop and nurture strong relationships with clients and internal teams to gain a deep understanding of their business objectives and success criteriaPartner with Fusion stakeholders during the implementation process of Fusion solutions, ensuring timely delivery and alignment with client expectationsCollaborate with internal teams to identify key stakeholders, set project goals, and ensure accountability throughout the implementation lifecycleUnderstand the data/technology landscape across Financial Institutions and data management trends and challenges.Required qualifications, capabilities, and skills5+ years of experience or equivalent expertise in product delivery or a relevant domain areaDemonstrated ability to execute operational management and change readiness activitiesStrong understanding of delivery and a proven track record of implementing continuous improvement processesExperience in product or platform-wide release management, in addition to deployment processes and strategies Proficiency in Python, SQL and familiarity with other database technologiesProven track record of successfully managing client relationships and delivering solutions in a SaaS, Data, or Technology environmentExceptional communication and interpersonal skills, with a strong emphasis on client satisfaction and relationship buildingProven ability to work collaboratively within cross-functional teams and independently when necessaryStrong problem-solving skills, with the ability to identify issues and determine when escalation is requiredExperience in providing training and support to clients, enhancing their understanding and utilization of cloud-based data management platformsComprehensive understanding of enterprise solutions, including cloud technologies, data management, and APIsPreferred qualifications, capabilities, and skillsProficient knowledge of the product development life cycle, design, and data analyticsPossession of advanced certifications in data science, cloud computing, or software engineering, such as AWS Certified Solutions Architect, Google Professional Data Engineer, Certified Data Scientist, or Project Management Professional (PMP) Possess knowledge of AI and machine learning methodologies, along with proficiency in AI tools and techniques, to enhance client solutions and drive innovation.Understanding of financial market data and fund services, including familiarity with major data vendors, to effectively address client needs and deliver tailored solutions using comprehensive data sources and analytics specific to the financial and fund services sectorsProven ability to integrate industry-specific insights into client solutions, enhancing the value and relevance of the Fusion platform for financial and fund services clientsStrong analytical skills to interpret complex data sets and provide actionable insights that align with client objectives in the financial industry