Future Opening: Marketing Assistance / Customer Service Representative Part Time • Hybrid - US Benefits: + Competitive salary + Flexible schedule + Training & development Marketing Assistant/Customer Service Representative About Us: A position at British Swim School is more than just a job, it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest”. Compensation and Benefits: + Pay starts with training at $16/hr, then quickly moves to $18, and after first evaluation, to $20/hr. + Possibility of commission and bonuses depending on performance and milestones reached. + Birthday off and paid, three-hour shift! + Flexible schedules - scheduled around school or other jobs. Job Title: Marketing Assistant/Customer Service Representative Job Description: We are seeking a motivated and customer-service-oriented Marketing Assistant/Customer Service Representative to work part-time and join our team at British Swim School. In this role, you will be responsible for supporting our local marketing efforts and providing excellent customer service to our prospective customers. This position may grow into a full-time position. Key Responsibilities: Assist with the development and implementation of the school's marketing strategies and campaigns. Create social media content with photos, videos and printed materials, and boost and manage the school's social media accounts in FaceBook, Instagram, WhatsApp groups, NextDoor App, and other platforms. Assist with the distribution of marketing materials such as brochures, flyers, and email newsletters. Gather and analyze customer data and feedback to help inform marketing decisions. Foster and grow community relationships with school PTOs, mom’s groups, Chamber of Commerce and other related groups and institutions. Participate in local community events and outreach initiatives to promote the swim school. Customer Service: Assist with the registration and enrollment process for swim lessons. Maintain detailed records of prospective customer interactions and follow up as needed. Provide exceptional customer service to ensure a positive experience for all prospective customers. Qualifications: 1-2 years of experience in a customer service or marketing role Strong communication and interpersonal skills, with the ability to interact with people of all ages. Proficient in using social media platforms and basic graphic design tools. Excellent organizational and time management skills. If you are a dynamic and detail-oriented individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity at British Swim School. "Here at British Swim School, we are more than just a fun, surface-level swim lesson provider. We strive to make a substantial impact within our communities to combat the tragically high child drowning statistics. We invest in quality team members to teach our lessons with the mindset that we are two schools in one, a survival school first and a learn-to-swim school second. As a result, we can support our mission “to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer”. Keywords · Outgoing · Customer Service · Excellent verbal communication skills · Social media technically savvy Flexible work from home options available. Compensation: $16.00 - $22.50 per hour Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.