Job responsibilities

Will be part of China CIB Markets Technology team, responsible for China Futures & Options markets infrastructure support and ownership, onshore system production management.  Executing routine IT operation, such as monitoring and maintaining servers, network equipment (include Switches, Router, and Firewall) in data center.  Installing, maintaining and administering servers and user equipment.  Undertaking IT infrastructure-related problem diagnosis, implementing problem resolution or prevention measures as appropriate. Providing end-user support: responding to users’ IT requests or issues, logging ticket, resolving problems, following up or escalating to technical teams if needed. Communicating with technical teams of the parent Group (in Singapore, Hong Kong, China Mainland) and seek technical support or advice if needed.  IT Production Support: End user support, system administration of infrastructure (like Zabbix, CyberArk and Windows/Linux), IT operation, project coordination. Performing computer hardware and network device procumbent, testing, installation, maintenance.  Maintaining and assisting users to operate office equipment, such as user workstations. Ensuring security patches and antivirus software on workstations and servers are updated regularly.  Occasionally working beyond normal business hours, weekends, or public holidays, e.g. scheduled or emergency maintenance. Maintaining up-to-date IT inventory records, such as PCs, laptops, screens, servers and network equipment, etc.  Producing routine reports, such as internet usage statistics, lease line usage, infrastructure capacity monthly statements. Assisting IT projects and ad-hoc tasks, such as hardware or migration, system implementation, vulnerability remediation. Work with regional and global teams to help drive continuous improvement and efficiencies across the LOB/firm. Support local regulatory reporting and Exchange system setup and ongoing new requirements.  Take the shift work to support day session and night session business work. Other tasks assigned by Head of IT, or Manager of IT Infrastructure.

Required qualifications, capabilities, and skills

Bachelor’s degree in computer science/Information system/Network. At least 5 years of infrastructure support experience. Familiar with infra monitor products, such as Zabbix/SolarWinds.  Familiar with Windows/Linux server, network design, switches, router, Virtual machine, and firewall. Minimum 3 years of experience in administering Windows 2019, Linux Red Hat RHEL/Cisco/AWS/CISSP senior certificate is preferred. Experience in supporting Trading desk/Futures Options Trading application is preferred Good interpersonal and customer service skills. Verbal and written communication ability in both English and Chinese.