Job Seekers, Please send resumes to resumes@hireitpeople.com

Detailed Job Description:

Direct supervision of remote Customer Support staff located across the state 100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service Coordinate staff scheduling, supervises workload and project status Ensures compliance with company policies, customer requirements, quality goals Monitor trouble calls & ensures their timely and effective completion Provide management level reports on activities, metrics, trends and issues Recommend purchase of new equipment and tools to improve staff effectiveness