Job Description Our client, a top Fortune 400 company in the FinTech industry, is seeking a GainSight Administrator to join their Customer Success Revenue Operations team. This team plays a critical role in ensuring that our clients Enterprise Customer Success organization has the programs, processes, and data in place to deliver exceptional experiences for Merchants across each stage of their journey with our client. As a GainSight Admin, you will be aligned to the operational needs of our clients Enterprise Customer Success teams to drive best practices and organizational impact through process improvements, data management/reporting, and customer success systems/tools optimization & enablement. You will serve as a trusted advisor to the Customer Success organization, partnering with cross-functional our clients teams to equip Customer Success Managers to focus on their customers and operate effectively. We are looking for someone whose passions intersect at enabling customer-facing teams and solving difficult and rewarding challenges. A successful candidate will have outstanding presentation and communication skills, extensive Gainsight Customer Success platform experience, be highly organized, focused, and self-directed, with the ability to manage multiple projects with defined timelines. This candidate should be able to drive solutions to problems raised by your stakeholders, as well as identify and solve for the problems your stakeholders may not yet be aware of. Above all else, you will work with teams and individuals driven to ensure our client & their customers are successful, while developing lasting relationships along the way. This position will be 50% hands-on keyboard; configurating workflows, working with Salesforce Developers and Business Systems Analyst to guide them on building out GainSight and integrate further into Salesforce or other databases. The other 50% of the role is focused on product ownership, working directly with the business and customer success leadership team to flush out requirements to make it into a solution design. Responsibilities Include:  Partner with the Enterprise Customer Success (ECS) organization and other internal teams to identify, prioritize, and deliver strategies, processes, and best practices to drive customer growth and retention aligned to the strategic objectives of the Customer Success organization.  Lead and support the rollout of processes and tools to improve the Customer Success teams effectiveness.  Work closely with Enterprise Customer Success, Revenue Operations, and Sales Technology teams to identify areas for process improvement and implement changes in Gainsight to optimize customer success operations.  Gather business requirements from the customer success team and other stakeholders to understand their needs and requirements for Gainsight.  Configure and implement Gainsight to ensure that it aligns with the organization's customer success goals and objectives. This includes setting up dashboards, workflows, and reports.  Maintain and optimize Gainsight on an ongoing basis to ensure that it continues to meet the needs of the customer success team. This includes updating data, troubleshooting issues, and implementing improvements.  Create reports and analyze data in Gainsight to provide insights into customer behavior, trends, and metrics. This includes creating dashboards and visualizations to communicate data insights to the customer success team and other stakeholders.  Drive communications, training, and enablement strategies in partnership with Enablement team to equip the Customer Success organization with awareness, excitement, and full adoption of new processes and tools.  Manage customer data in Gainsight, ensuring that it is accurate, up-to-date, and organized. This includes importing data from other systems, cleaning up data, and ensuring data security and privacy.  Document changes and best practices; sharing across Customer Success & Revenue Operations teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 5+ years of experience with Gainsight Application  Experience configuring and optimizing Gainsight to internal customers (i.e., designing and implementing process/workflow improvements)  Working experience using Rules Engine to automate attributes, Scorecards and CTAs (call to action)  Ability to work with various Gainsight Objects including Standard and Custom Objects  Experience with features like Data Designer, Journey Orchestration, Rules Engine, Salesforce Administrator etc  Experience with Excel to build reports and dashboards within GainSight  Ability to work with stakeholders and translating requirements to technical teams  Strong understanding of customer success operations/metrics GainSight Admin Certification  Understanding of data architecture and date integrations  Ability to build reports and dashboard in GainSight  Supporting training and enablement (ex: leading demos and ensuring changes are reflected correctly in job aide)  FinTech, SaaS, or relevant technology industry experience null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.