About the Role: Grade Level (for internal use): 11 Title : Gainsight Architect/Technical Lead - India The Team: The team is responsible for building a platform that provider of information, benchmark prices, analytics and Essential Intelligence for the energy and commodities market products for S&P Global Commodity Insights. The team works in a challenging environment that gives ample opportunities to use innovative ideas to solve complex problems. You will have the opportunity every day to work with people from a wide variety of backgrounds and will be able to develop a close team dynamic with coworkers from around the globe. The Impact: This is a Development & technical lead role with full stack development experience in the Digital Platform Services Content Platform team. The position will entail developing new applications and supporting existing applications for the global, client facing platforms. This role provides the unique and exciting opportunity to gain exposure to the full spectrum of the Customer success & community platforms. The candidate will primarily focus on the Content Platform applications. This serves as the base framework for Customer related platforms. The work you do will deliver products to build solutions for S&P Global Commodity Insights customers. What’s in it for you: Build a career with a global company Grow and improve your skills by working on enterprise level products and new technologies Make sure that the teams are following best practices in Agile practices, design, and development. Responsibilities: Develop, design, test, promote and maintain the lifecycle of Gainsight Platform, including automation, creation of user-facing content, system administration, data integrations, and APIs. Collaborate with cross-functional end-users to review and synthesize business requirements that impact Gainsight and SFDC. As a key member of our organization, you will play a crucial role in designing, developing, and maintaining solutions within the Salesforce platform, as well as integrating Gainsight for effective customer success management. The ideal candidate will have a deep understanding of Salesforce development principles, including custom object creation, API integration, and data migration. Responsible for managing day-to-day support of Gainsight users, including fielding questions, ad-hoc customizations, and design implementation of core functionality. Implement and maintain Gainsight configurations, including Rules, Data Designer, Journey Orchestrator, and User/Data Management, to ensure alignment with CX and organizational goals. Process Improvement: Develop and refine processes to optimize Gainsight system performance, focusing on seamless module and data integration, data quality and user activity. Collaboration and Communication: Work closely with cross-functional stakeholders to translate their needs into Gainsight functionalities, ensuring effective communication and collaboration. You will provide technical leadership, driving and performing best engineering practices to initiate, plan, and execute large-scale, cross-functional, and company-wise critical programs. You will identify, leverage, and successfully evangelize opportunities to improve engineering productivity. Produce system design documents and lead technical walk trough’s. Continuously improve the architecture and quality of the code Basic Qualifications: Bachelor's /Master’s Degree in Computer Science, Information Systems or equivalent. A minimum of 10+ years of experience in software engineering & Architecture. A minimum of 6+ years of highly skilled Salesforce Developer experience with expertise in Gainsight. 3+ years of experience in a Gainsight administration or similar role and Certified as a Gainsight Admin with hands-on experience in configuring Gainsight's capabilities. 2+ years of experience in leading a team and technical leadership experience in designing and developing new platforms, web applications & micro services. Strong analytical and critical thinking skills with the ability to collect, organize, analyze, and disseminate information and data. Proven success designing and building technical solutions, including creation of technical documentation; CRM administration experience or certification Experience in data analysis, business intelligence, and design of reports and dashboards Understanding of data structures, data modeling, and database management. Building and deploying highly scalable Micro services/REST APIs with a deep understanding of C#, .NET Core, JavaScript, React JS and HTML. Experience in React JS, HTML5, CSS3, JQuery, JavaScript, ideally Typescript and building/integrating Single Page Web Applications and experience in building cutting edge front-end technologies & responsive applications. Able to demonstrate strong Object-oriented programming skills. Knowledge on CI/CD Dev ops integration and design including deployment for AWS and others. Experience working with AWS cloud & AWS Certification is a Plus. Experience working with Serverless, Elastic Search, Redis, NoSQL, Containers and Docker plus Nice to have – GenAI, Java, J2EE, Servlets, Spring boot, Knockout JS, requireJS, Node.js, Lodash, Typescript, VSTest/ MSTest/ nUnit. Preferred Qualifications: Proficient with software development lifecycle (SDLC) methodologies like SAFe, Agile, Test- driven development. Gainsight Administration Certification. Knowledge of system architecture, design patterns & ability to work in layered architecture: Presentation, Service, Business & Data. Excellent problem solving, analytical and technical troubleshooting skills. Able to work well individually and with a team. Good work ethic, self-starter, and results oriented. Excellent communication skills are essential, with strong verbal and writing proficiencies. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- OPSGRP103.2 - Middle Management Tier II (EEO Job Group) Job ID: 311533 Posted On: 2025-02-05 Location: Hyderabad, Telangana, India