The GAP Claims Administrator will perform the following:

Claims processing and support (English and Spanish)Efficiently receive, organize, and review GAP and Theft claim documentation, including loan documents, police reports, and insurance evaluationsApprove payments for GAP claims, both accurately and in a timely mannerPhone supportReceive and process phone calls, faxes, and emails from contract holders, insurance companies, police departments, banks, accounting offices, and dealershipsPositively handle customer concerns and other inquiriesReporting and analysisReport weekly/monthly claims data to appropriate departmentsAnalyze claims data for trends and controlsSoftware maintenanceHelp keep database current with accurate customer, vehicle, user, and bank informationSupport for other departments and contracts, as neededReceive phone calls, emails, and faxes for other types of contracts and claims.  Communicate information to the appropriate adjuster

Skills:

Superior phone, communication, and customer relation skills, including conflict resolutionBilingual English/Spanish requiredGeneral automotive industry, finance, and/or insurance knowledge helpfulProblem solving, both independent and collaborativeComputer proficiency in Excel, Word, and OutlookOrganizational skills and the ability to prioritize multiple tasksComplete honesty and integrity

Ken Garff is an equal opportunity employer without regard to race, color, religion, sex, national origin, age, disability or genetics.  We comply with all federal and state laws regarding employment.  This is not intended to be an exhaustive list of all job duties/assignments and additional duties may be required or change from time to time.