The GAP Claims Administrator will perform the following: + Claims processing and support (English and Spanish) + Efficiently receive, organize, and review GAP and Theft claim documentation, including loan documents, police reports, and insurance evaluations + Approve payments for GAP claims, both accurately and in a timely manner + Phone support + Receive and process phone calls, faxes, and emails from contract holders, insurance companies, police departments, banks, accounting offices, and dealerships + Positively handle customer concerns and other inquiries + Reporting and analysis + Report weekly/monthly claims data to appropriate departments + Analyze claims data for trends and controls + Software maintenance + Help keep database current with accurate customer, vehicle, user, and bank information + Support for other departments and contracts, as needed + Receive phone calls, emails, and faxes for other types of contracts and claims. Communicate information to the appropriate adjuster Skills: + Superior phone, communication, and customer relation skills, including conflict resolution + Bilingual English/Spanish required + General automotive industry, finance, and/or insurance knowledge helpful + Problem solving, both independent and collaborative + Computer proficiency in Excel, Word, and Outlook + Organizational skills and the ability to prioritize multiple tasks + Complete honesty and integrity Ken Garff is an equal opportunity employer without regard to race, color, religion, sex, national origin, age, disability or genetics. We comply with all federal and state laws regarding employment. This is not intended to be an exhaustive list of all job duties/assignments and additional duties may be required or change from time to time.