The employee shall provide Air Mobility Command (AMC) Gateway Passenger Services in support of the Defense Transportation System (DTS) at Baltimore-Washington International Thurgood Marshal (BWI) Airport. The employee shall perform any combination of the following duties: + Process passengers through an air terminal using automated and non-automated systems in accordance with the applicable guidelines. + Handle and collect funds as necessary for excess luggage and other travel incidentals that passengers are required to pay for at the terminal per AMCI 24-1 O l Volume 14. + Gate passengers in accordance with governing directives by reviewing military issued orders/authorization to travel documentation and determine travel eligibility; operate terminal security equipment; perform Lost and Found baggage procedures: and maintain Space Available and Space Required passenger listings. + Process baggage for passengers ensuring that it is tagged correctly and meets travel requirements/limitations. + Perform passenger briefings as required for safety and travel requirements. + Transport passengers, aircrew and company employees as required. + Process Distinguished Visitors (DVs) in coordination with the Protocol office. + Maintain cleanliness of passenger terminal facilities inside and out to include restrooms, common areas, to ensure safety standards are met. + May maintain data records to include: + Establish /maintain Records and Reports IAW Air Mobility Command instruction 24-101, Volume 6, Performance Work Statement (PWS) and other applicable instructions. + Ensure transportation documentation is forwarded to HQ AMC. + Check for accuracy all flight documentation and file correctly. + Collect all mission documentation; check for accuracy, update the information in GATES, correct information within the applicable system and forward documentation to the appropriate office. + Quality Control and compile reports from the various work centers to meet PWS and regulatory requirements. + Aggressively reconcile movement records within established timelines and keep managers abreast of record status. + Resolve transportation irregularities in a timely manner. + Submit GATES trouble tickets as required to resolve database issues. + Establish and maintain records and reports. + Perform all other duties as prescribed by management. Required Experience, Training & Certifications: + Must be able to fluently read and write in English + High School Diploma or equivalent. + Must be able to operate a computer and any installed programs and web-based applications such as Global Air Transportation Execution System (GATES) as required by the position. + Previous experience as a gate agent working with passengers and other traveling customers is a plus. + Previous experience handling and accounting for monies collected a plus. Physical Demands + This position requires normal physical functions. + Work may require frequent bending, reaching and climbing. + May frequently lift and carry items weighing up to seventy pounds and occasionally lift heavier items with the assistance of other workers. Required Security Clearance Eligibility: + Must be able to obtain a favorable background check with the Department of Defense and obtain and maintain a Common Access Card.