Job Description:

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Change team oversee delivery of Front Line Unit (FLU) programs, process engineering, and tools and systems used by the FLU.

Role Responsibilities

Strategize, collaborate, and support program management of key FLU initiatives for GCIB and GM, including multiyear forecasts of deliverablesReview performance, delivery and outcomes of KYC Client Outreach programs of work, including leveraging those performed by other Lines of Business for cross over considerationStakeholder manage key partners, including Business COOs, Bankers and Sales staff as neededCreate, define, and adhere to strong success metricsPerform gap analysis of current state platform capabilities and needs Perform process mapping in Microsoft VisioDevelop and present various levels of presentations, including executive presentations, to convey key updates and change proposalsImplement process design changes designed from analysis including creating training and procedural materials, performing readiness activities for process changes, and completing pre and post testing of changeManage multiple deliverables, prioritize work and meet deadlinesHandle large volumes of data and drive decisions based on data analysisStrong work ethic and desire to learn, with a proactive drive to demonstrate ownership and take initiativeInfluence and lead diverse groups to achieve desired resultsQuickly get up to speed on new programs, with strong initiative to get things done themselvesPartner with GCIB and GM business leaders, other FLU project managers, Operations project managers, data management, and other functions to prioritize core deliverables that maximize business valuePartner with data management to ensure data change, issue remediation and advancement are appropriately deliveredDrive a collaborative and output oriented culture

Required Skills

Bachelor's degree or equivalent work experience10+ years of multi-year change portfolio management experience in project management, process design, or consulting within the financial services industryCore ability to deliver in a environment of ongoing change, while also assessing for potential improvement and risk mitigationUnderstand big picture and ability to work well independentlyAbility to initiate and build strong relationships with all levels of the organizationExcellent interpersonal skills for motivation, collaboration and encouragementProfessional Demeanor: Demonstrating patience, composure, and positive attitude.Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.Detailed knowledge of processes, procedures and policies that govern change and technology at Bank of America, including the Bank of America's Enterprise Change Management Policies and StandardsExpert in Excel (Data Formulas, Pivots, Macros), Business intelligent reporting tools (Tableau, Business Objects), Citizen Developer tools, SQLExpert in PowerPoint presentations, including strong presentation skills to effectively communicate key updates and proposals across various levels of leadership

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100)

Pay and benefits information

Pay range

$130,000.00 - $262,600.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.