Job Description:

The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) periodic refresh and remediation requirements. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.

The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.

In addition to the ongoing document engagement, individuals within the team keep abreast of global regulatory change that could influence processes, and identify opportunities that enhance the client experience.

The Role

The KYC Client Outreach Support teams oversee delivery of Front Line Unit (FLU) process delivery including document indexing, remediation program oversight, policy advocacy, capacity/population requirements, restriction and closure processes, program governance and issue remediation, culture and training/readiness.

Role Responsibilities

Support the delivery of a formalized remediation programs from a FLU perspective, adhering to Bank requirements

Administer the collection, consolidation and feedback of policy observations made by clients as part of ongoing improvement of Bank processes and industry practices

Support the FLU portion of the process to ensure restrictions and closures adhere to requirements and consider appropriate risks

Support the monitoring and escalation of any issue remediation concerns or challenges

Assist in the administration of the FLU governance framework as it relates to KYC requirements

Support the drafting and coordination of documenting processes and formal guidelines as they relate to Outreach and associated FLU processes

Support ad hoc reporting as it relates to Outreach performance, delivery and output

Partner with colleagues in Banking, Sales,, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed

Support the design and delivery of cultural and people Initiatives and org health where needed

Embrace a collaborative and output oriented culture

Required Skills

Bachelor's degree or equivalent work experience

4+ years experience of governance, control, risk, financial or process oversight in a role crossing multiple time zones within the financial services industry

Excellent interpersonal skills for motivation, collaboration and encouragement

Professional Demeanor: Demonstrating patience, composure, and positive attitude.

Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.

Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.

Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.

Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word

Shift:

Hours Per Week: