Company Overview

GCR is one of the largest full-service Tire & Service companies in the nation. Our extensive network of tire stores provides greater availability for customers to purchase tires and related services. GCR Tires & Service is a division of Bridgestone Americas Tire Operations (BATO), providing outstanding service from well over 200 locations in 48 US States and Eastern Canada. GCR Tires & Service has the right mix of service, new tire and re-tread knowledge to ensure the ongoing success of our customers. Most of our locations also offer 24-hour roadside assistance. We offer a wide variety of passenger, light truck, medium truck, agricultural, industrial and off the road tires from brands such as Bridgestone, Firestone, and many more.

Position Summary

The GCR Service Manager is responsible for combining in-depth Medium Truck and Mining Vehicle Tire Service knowledge with people skills. This role will manage customer relationships and frequently serve as a liaison between Mine Tire Technicians and Customers. As well as select, coach, lead, train and supervise mining technicians while assisting with the purchase of parts, materials and equipment.

Responsibilities

Problem solving and handling customer complaints

Aptitude to manage inventory, scheduling, equipment maintenance, etc.

Capacity to lead and coach others

Teammate and customer/communication skills

Ability to recruit and select technicians and general service teammates successfully according to store requirements

Assign and schedule work duties to Mine Tire technician Service staff according to individual skill level

Serving all tire service needs of customers on vehicles such as Medium trucks, Graders, Loaders, and Haul trucks.

Oversee the hiring and training of an effective mine tire service team

Ensuring high teammate retention

Maintain compliance with quality standards

Developing customer satisfaction and retention

Other duties as assigned

Preferred Qualifications:

2-year degree or equivalent is preferred

Experience Working at or for Mines or in mining environments preferred

Off the Road, and Industrial Tire service experience highly preferred

High School Diploma or equivalent required

Must be 18 years or older

Bring 4 years tire service experience

Bring 1 year of service manager or service writing experience

Willingness to continue education and remain current on Tire issues

Must complete all the current and required store education courses & modules required for this position.

Must have valid automotive driver’s license at all times in order to test drive customer’s vehicles

Ability to hold and maintain valid MSHA Card

Maintain Good standing with Freeport Mines at all times

Willingness to take a federal background check, drug screen and Physical

Our Crew Knows Benefits

Health benefits that start on day one of employment, for all of our full-time teammates:

Paid vacation and holidays

On-the-job training and company-funded TIA certifications

Tuition reimbursement program

401(k) match

Vision and Dental Coverage

On demand pay (daily pay) program available

Our Values Give Back To You

Professional Development: No matter where you’re at in your career, we’ve got the resources to help you level up.

Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.

Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.