At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Job Title: ServiceNow Delivery Senior Manager
Location: Taguig City, Philippines
Job Overview:
EY GDS is seeking an experienced ServiceNow Delivery Senior Manager to lead project delivery, support pre-sales activities, and manage the growth of the ServiceNow practice. This role is key in driving the successful implementation of ServiceNow solutions, supporting business development efforts in a pre-sales capacity, and leading the team in alignment with EY’s strategic objectives for both EY GDS ServiceNow and broader EY GDS Consulting in the Philippines. You will also play a critical role in supporting the overall practice lead and broader strategic initiatives.
Key Responsibilities:
Project Delivery:
• Lead end-to-end delivery of complex ServiceNow projects, ensuring adherence to timelines, budgets, and EY's high standards of quality.
• Collaborate with clients to understand business needs, translating them into effective ServiceNow solutions while aligning with their goals.
• Oversee project execution, ensuring best practices in implementation, scalability, and risk management are followed.
• Provide ongoing guidance to project teams, resolve escalated issues, and ensure successful client outcomes.
Business Development:
• Support business development efforts in a pre-sales capacity, helping to shape proposals, presentations, and demonstrations for potential clients.
• Work closely with account and sales teams to provide technical expertise during client engagements, helping articulate the value of ServiceNow solutions.
• Lead solution design workshops, scoping sessions, and demonstrations to showcase EY’s ServiceNow capabilities.
• Collaborate with senior leadership to create strategic roadmaps and tailored solutions to meet client-specific needs.
• Contribute to proposals and RFP responses, ensuring the alignment of technical solutions with client requirements.
Practice sub-Lead:
• Perform sub-lead and support functions to assist the overall ServiceNow Practice Lead in managing practice operations, ensuring smooth execution of day-to-day responsibilities.
• Mentor and coach junior team members, helping to develop skills and provide career growth opportunities within the practice.
• Support resource management, project allocation, and performance assessments to ensure optimal team utilization and alignment with practice goals.
• Play a key role in growing the practice by identifying upskilling opportunities, talent needs, and contributing to the recruitment of new team members.
• Ensure collaboration and communication across teams and geographies, aligning local practice with EY GDS ServiceNow delivery standards.
Strategies and Initiatives:
• Drive strategic initiatives not only for the ServiceNow practice but also for the broader Consulting Philippines operations.
• Collaborate with cross-functional leaders to contribute to EY’s consulting growth strategy in the Philippines, supporting expansion into new markets and service lines.
• Develop and implement frameworks for continuous improvement, innovation, and integration of emerging technologies within ServiceNow and the broader consulting business.
• Ensure alignment with EY’s global strategic priorities, leveraging synergies between the ServiceNow practice and other consulting service lines.
Qualifications:
• Bachelor’s degree in IT, Computer Science, Engineering or any related field
• 10+ years of experience in IT or Consulting, with at least 5 years in ServiceNow leadership or delivery roles.
• Proven experience in leading large-scale ServiceNow implementations across multiple industries.
• Strong pre-sales experience, including solution design, scoping, and presentation skills, with the ability to engage with senior stakeholders.
• Demonstrated success in growing and managing a technical practice, with experience in team development and talent management.
• Strong understanding of ServiceNow modules, including ITSM, ITOM, HRSD, GRC, and CSM.
• Experience in consulting business operations in the Philippines is an advantage.
• Excellent leadership, communication, and client engagement skills.
• ServiceNow certifications are a plus.
EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.