Top reasons to work at EMI Services, a subsidiary of TechFlow:
Health Care Plan -Medical, Dental & Vision Paid Time Off -Vacation, Sick & Federal Holidays Employee Stock Ownership Plan (ESOP)The General Clerk II- Service Order Dispatcher/Work Control position primarily receives, records, and distributes work orders to service crews upon customers' requests for repairs and maintenance. This is a highly responsible and detailed clerical position essential to the successful completion of the operations. Work involves proficiency in the utilization of Maximo (an online government database program), Smart Sheets (Work Management Software), distribution of information and messages by direct personal, written, or telephone contact. Work is performed under general supervision according to established procedures.
$18.94 plus $4.57 fringe benefits used towards insurance and 401k!
See ALL the fantastic benefits you receive as an employee of EMI below!!Key Responsibilities Record information, such as name, address, article to be repaired, or service to be rendered Distinguish tickets in the query and assigns them to the correct department Prepare work orders and distributes to service crew, schedules service calls and dispatches service crew Relay messages and special instructions to mobile crews and other departments using a two-way radio Schedule and dispatch all preventative and cyclic maintenance work orders as well Input technician’s time and notes in the ticket Close out tickets by putting them in a completed status with detailed notes for documentation Call or write the customer to follow up and ensure satisfactory performance of service Troubleshoot any discrepancies or researches complex work orders when necessary Keep record of service calls and work orders by maintain proper filing of completed work orders Communicate regularly with Public Safety, EMS Personnel, Fire Department, Public Works and other agencies to assist mechanics with gaining access to buildings Assists in compiling reports related to the unit's activities May interact with vendors in matters regarding supplies and materials. Performs other related duties, as assigned Essential Skills Effective oral and written communication skills English, spelling, grammar and punctuation required to produce and proofread simple written documents Effective technical, interpersonal, organizational and telephone etiquette skills Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques Some knowledge of dispatching methods, techniques, and practices Some knowledge of building maintenance needs and service requirements Some knowledge of the practices, methods, materials, and equipment of the building trades Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness Adaptable and flexible in work situations Establish priorities to ensure completion of tasks in a timely manner