Overview General Clerk III will be expected to provide customers service in a full range of Active Duty Military, Reserve Duty Military Duty and DOD Civilian Personnel Support activities. These services will be Pay and Personnel Support, Support Services Personnel and Command, and Personnel Transportation Support Services. Responsibilities + Pay and Personnel Support + Support Services for Active Duty Personnel and Commands + Transportation Specific Support Services + Additional tasks may apply Qualifications + Minimum of 1 (one) Year experience in a Customer Service environment + HR background in either the following disciplines: Military Pay, Military Personnel, Travel Claims or Navy Transportation. Substitutions for HR background can be from similar experience gained in either the private sector or other Federal Agency + US Citizenship Preferred Qualifications + Able to communicate both orally and in writing + Experience with Microsoft Office Products, i.e. Word, Excel, Power Point + Able to interact with others and to explain complex actions taken in regard to a military member's entitlements, allowances, or collections + Knowledge and experience with grammar, spelling, capitalization, punctuation, and military terminology commonly used within office settings to prepare material correctly. + Knowledge or experience with standard office equipment such as computers, electric typewriters, copiers, fax machines, and other office automation systems to perform a substantial range of office automation support + Current COVID-19 vaccine Physical Requirements Sedentary work -Occasionally exerting up to 10 pounds of force by lifting, carrying, pushing, pulling or otherwise moving objects. Work involves sitting most of the time; walking and standing are required only occasionally. Essential Requirements Lifting, Reaching, Sitting, Stooping, Walking ID2024-5536 Job LocationUS-VA-Norfolk Company : Name LinkedPSD Norfolk Work DayMonday - Friday, Other Work Shift1 First shift TypeFull-Time Customer Security Check (Current or Obtain/Maintain)Other, Tier 3 (former NACLC)