We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
As General Manager you would be responsible for performing your position’s responsibilities and driving company success through performing the following tasks to the highest standards:
Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
Creates and manages Association(s) budgets.
Monitors replacement program for the Association as dictated by reserve budgets.
Develops and maintains cost and labor controls to ensure operation within budget.
Informs owners of local activities that may affect the property and/or property value.
Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property. Determines most appropriate and least expensive method to make repairs and perform needed maintenance.
Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and retail functions through indirect supervision.
Monitors operational performance through observation and feedback.
Communicates continuously with the Homeowners Association(s) Board of Directors.
Conducts periodic communication with the sales organization as it relates to service and product changes and enhancements.
Attends all meetings and other managerial gatherings, as directed by Hilton Grand Vacations Company.
Maintains a close working relationship with Hilton Grand Vacations Company and contributes to the sales and resales of unit weeks.
Assures compliance with labor laws and respects areas of responsibilities.
Develops career path opportunities for department heads.
Counsels direct reports on job-related matters.
Guides and directs employees to achieve established goals and objectives.
Creates and monitors guidelines by which all employees are hired, developed, counseled, and terminated.
Maintains a high level of visibility amongst talent.
Recommends to Hilton Grand Vacations Company and Association(s) Board of Directors improvements of resort management’s services and programs.
Reviews and evaluates all aspects of the operation and makes recommendations for changes as needed. Remains alert to potential problems or areas of concern.
Provides direct and actionable feedback to Team Members, associated business units, Corporate Leadership, and vendors
Confronts challenges with vigor and resiliency.
Ability to demonstrate confidence in vision during uncertain times.
Manages risk when the outcome is not certain.
Embraces change and acts decisively, sometimes with limited information.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.