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Sodexo is seeking a General Manager 6 - Food for University Hospitals Cleveland Medical Center.
University Hospitals is a world renowned health care network and is anchored by the flagship facility, University Hospitals Cleveland Medical Center. This 1,032 registered bed academic medical center and tertiary-care hospital is ranked by U.S. News World Report as one of America's top hospitals.
We are seeking a highly passionate, experienced, organized, and disciplined individual with a strong commitment to food operations to join our team as a General Manager 6 - Food Operations. The General Manager 6 will lead a team of 28 skilled managers and 270 hourly staff members in the day to day operations of the food and nutrition services department. Our General Manager will be responsible for all aspects of the department including patient dining, retail café operations, national brands, and catering services. Coupled with prior management level experience in a hospital environment, our ideal candidate will be a customer focused, innovative leader with exceptional financial acumen as well as demonstrated ability to build and maintain strong client relationships and meet financial objectives. Candidates should have prior experience working with a diverse team and demonstrated success building a positive work culture ultimately driving employee engagement.
Responsibilities will include but are not limited to:
Working with unit financials and budgets, HR functions, payroll, strategic planning, special projects, marketing, training, cash management, quality assurance and regulatory compliance, and direct client interaction. We are looking for a leader to raise the bar for patient satisfaction, retail satisfaction and customer service standards with experience in room service style patient meal delivery. Project management, cost containment and monitoring, management team development, food management controls, staffing engagement and development with a focus on accountability and service will be a top priority.
The ideal candidate:
has a work history demonstrating strong leadership skills, as well as previous management experience and the ability to work collaborativelyhas patient satisfaction experience and a strong background in driving patient satisfaction scoreshas the ability to manage multiple priorities, demonstrate professional communication skills, and a passion for a high level of customer servicehave oversight of day-to-day operationsdeliver high quality food serviceachieve company and client financial targets and goalsdevelop and maintain client and customer relationshipscan demonstrate the ability to prioritize tasks and exhibit flexibility to take on additional responsibilities as neededis passionate about driving collaboration within a large group of managers and employeescan comfortably hold others accountable when needed, and action plan to improve operationscan demonstrate working knowledge of Sodexo Food Management Systems (FMS), Health Touch, and Market Connections (MSC), and is proficient in computer skills and report management experienceLearn more about University Hospitals Cleveland Medical Center: https://www.uhhospitals.org/locations/uh-cleveland-medical-center
Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required b
What We OfferCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
Medical, Dental, Vision Care and Wellness Programs401(k) Plan with Matching ContributionsPaid Time Off and Company HolidaysCareer Growth Opportunities and Tuition ReimbursementMore extensive information is provided to new employees upon hire.
Qualifications & RequirementsBasic Education Requirement - Bachelor’s Degree or equivalent experience
Basic Management Experience - 5 years
Basic Functional Experience - 5 years
Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.