General Manager
City Winery
Wine,
food, and live entertainment collide at City Winery to create a dynamic and
incredibly unique workplace. Since 2008, City Winery has been turning heads
across the nation with amazing live performances, delectable cuisine, and
award-winning, locally produced wines.
**Who are you?**
You're a rockstar with a passion for music, a
love of wine, and a deep respect for hospitality. Whether it's holding the door
for a stranger or helping a friend with a project, you know how to connect with
people. But you're not just a people pleaser - you thrive under pressure and
love making quick decisions that have a big impact on the business and culture.
You know you have more to learn and are always looking for ways to grow, both
personally and professionally. With an entrepreneurial spirit and a desire to
be a part of something bigger, you want to join a brand and culture that not
only makes a difference, but also helps others INDULGE THEIR SENSES.
**Who are we?**
City Winery, founded by music industry veteran
& visionary Michael Dorf, has established itself as a one-of-a-kind brand
providing unforgettable experiences for guests. From world-class music venues
to sustainably produced wines with ratings of 90+ points, City Winery offers a
range of top-notch events & experiences, including wine tastings, corporate
gatherings, and elegant wine-themed weddings.
**Why us?**
Competitive pay plus generous benefits. An
atmosphere of learning, development & enrichment opportunities. A career
trajectory within a growing company with abundant opportunities for
advancement. A fun team of passionate individuals who share your love of
hospitality and the opportunity to provide guests with unforgettable nights
filled with music & wine. And most of all, just a really cool thing to be a
part of.
**Position Summary**
The General Manager is responsible for overall
management and oversight of daily concert, service, and event operations and
profitability of the City Winery location. This individual must exhibit
unparalleled levels of hospitality, successfully build and lead strong teams,
maintain City Winery’s brand and identity, and strive to exceed standards of
excellence in all areas of the business. This role is responsible for
activating and executing brand initiatives through the teams, cultivating and
instilling a positive company culture, and fostering successful
interdepartmental collaboration to ultimately drive profitability for the
business.
**Minimum Qualifications**
• Minimum 10 years’ experience in multi-faceted,
high-volume restaurant, venue and/or equivalent relevant experience
• Proven leadership skills and commitment to
excellence
• Proven financial and business acumen;
analytical skills, and ability to meet and exceed budgets including labor,
food, applicable direct operating costs
• Ability to successfully multi-task, delegate,
and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train,
develop, and hold teams accountable to expectations
• Superior knowledge of P&L and able to
drive revenue
• Must be detail oriented, strong execution
skills
• Functional working knowledge of health
department and all other related regulations
• Exceptional communication and interpersonal
skills both written and verbal
• Strong culinary and wine knowledge
• Must be fluently literate in English including
ability to read, write, and communicate, conduct business related mathematics
and analyze data
• Must have proficient computer and
technological skills
• Ability to perform physical requirements of
position including standing and walking for extended periods of time, bending,
pushing, pulling, lifting and carrying loads of up to 50 pounds, per business
need
• Able and willing to work flexible scheduling
including days, nights, weekends, and holidays
• Able to travel and attend business-related
meetings and trips
**Overview of** **Responsibilities**
General Operations
• Oversee and manage all aspects of
multi-dimension operations, and all associated internal departments.
• Ensure successful execution of all shows,
events, service, and daily activity.
• Drive business to profitability and
continuously promote sales
• Execute company initiatives from fruition
through execution
• Teach and adhere to City Winery principles and
commitment to quality food, wine, and service
• Lead by example and enforce Company policies,
procedures, guidelines, and practices consistently
• Ensure controls are in place to prevent waste
and theft
• Establish goals, anticipate and resolve
problems in all aspects of the business
• Ensure high standards of sanitation,
cleanliness, safety, and compliance are maintained at all times
• Attend and participate in all scheduled
meetings and trainings
• Ensure adherence to food safety and sanitation
regulations, compliance regulations, inspections, etc.
• Partner with and work collaboratively with
internal Company divisions to achieve overall company and business goals.
• Oversee or directly handle customer related
issues through email, phone and in person in a timely manner
• Maintain current insurance policies, permits,
etc.
• Manage content on End of Day (EOD) report to
ensure key performance indicators are captured and reported as per given
guidelines
• Oversee facility maintenance including
cleanliness and safety; review inventory and equipment usage including relevant
plant maintenance or improvements needed; create plan for investments related
to updates and repairs
• Routine review of staffing pars to ensure
alignment with upcoming events, reservations, and ticket counts
• Lead departments on menu pricing to ensure
they meet company guidelines and or are priced appropriately for the market, in
partnership with COO
• Lead communications related to new concepts,
promotions, product launches as they develop with location directors down
through line level staff
• Coordinate proper staff training of all new
products prior to a release to the public.
• Work alongside Executive Chef to maintain the
most efficient operation of our kitchen and execution of our menus in a timely,
presentable and profitable manor
• Operate in full compliance in all areas
including health, safety and sanitation, fire, and ensure routine maintenance
of equipment and property
• Assist concert management with communication
between Artist Management and the house when concert comps & VIPs increase
the guest list beyond our normal allotment
• Approve artist show and wine settlements
• Support and oversee event operations to
approve floor plans and layouts, ensure complete event information is entered
into systems
• Prove feedback to programming on potential
acts and fee structures before going to contract
• Provide guidance on promotional materials,
internal marketing collateral as well as budgetary approval for all marketing,
in partnership with National Marketing Director
• Collaborate with Business Managers on visual
spot checks of petty cash ledger, POS credit card processing, the voids and comps
report and the nightly product mix
• Review and sign off on monthly cost reports,
inventory–beer, liquor, wine, glassware and food plus the ticket sales report
from Programming before submitting to accounting
• Perform, implement, and execute projects/tasks/
initiatives as per business need and/or assigned by Senior Leadership
Leadership
• Foster positive Company culture, build morale,
and create on-going positive work environment and maintain a productive and
professional workforce
• Direct and oversee proper and continued
training of staff in all departments
• Interview, select, train, supervise, counsel,
and monitor performance of staff
• Conduct disciplinary action as needed,
including termination, when necessary in partnership with HR and in accordance
with Company policies and guidelines
• Conduct semi-annual performance evaluations
with staff
• Train, develop, and motivate management team
members. Monitor management teams to ensure they are developing direct reports
• Conduct staff meetings regularly to ensure
effective and clear communication including management meetings, BEO meetings
• Ensure safe working environment in all areas
• Ensure proper and timely reporting of all
incidents, injuries, accidents through proper channels
• Approve of all new hires, with senior
leadership partnership when required, set fair wages consistently, and ensure
all hires and properly onboarded and given tools to succeed
• Handle personnel issues in partnership with HR
and COO when needed
• Clearly communicate and train staff on company
updates, policy changes, and initiatives in a timely manner
Financial Management
• Maintain, monitor, and strive to exceed
P&L goals for general operations, food cost, labor cost, payroll, and all
other business related expenditures in conjunction with business forecasts and
budgets
• Provide budgeting guidelines to all internal departments
and monitor financial performance
• Ensure purchases meets budgetary goals by
establishing purchasing specifications, product storage and usage requirements,
and waste control procedures
• Ensure invoices are handled and disseminated
properly through necessary channels
• Review all product/item costs, analyze trends
and movement, and make changes accordingly
• Supervise, train, and monitor management staff
to ensure understanding of budget control
Administration
• Monitor department scheduling and adjust as
necessary to ensure operational success
• Ensure proper completion of administrative
tasks including trackers, financial-related reports, personnel forms including
PAFs, CAFs, injury reports, and other necessary admin tasks.
• Oversee and approve accurate payroll
administration and processing
• Ensure communication to personnel regarding
benefits timelines and proper administration, in partnership with HR
• Ensure accurate reporting and entries into all
systems/ software that is utilized.
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