Castle Oaks Golf Club in Ione, CA is pleased to announce the opportunity of General Manager.

Castle Oaks Golf Club is an 18-hole championship golf course, practice facility and a clubhouse complete with indoor/outdoor dining. Nestled in the scenic rolling hills of Northern California, Castle Oaks Golf Club aptly named after the oak trees that surround it, and the breathtaking landscape creates an ambiance of serenity and tranquility, making it a truly unforgettable destination.

Troon is seeking a thoughtful and inspiring leader to join and lead a team of qualified, passionate and skilled associates, committed to creating amazing memories and experiences for all guests.

The successful GM candidate will understand and oversee every aspect of the operation, and will thrive in a can-do environment and be highly focused on providing superior service for guests while optimizing the facility’s financial performance. This person gets his/her energy from creating a culture of hospitality, where training and accountability are front and center, and is focused in providing inspired leadership, and truly committed to activating the processes and solutions to provide unmatched experiences for guests and associates.

The most suitable individual selected for this role will have a critical eye for detail, deliver large doses of management by walking around, inspire all associates to be the best version of themselves, drive pride in ownership, have a high level of stamina, have a Bachelor’s Degree and at least 3 years in club and/or hospitality management and/or related experience and should also demonstrate the ability to communicate effectively, verbally and written in this highly interactive and engaging position.

Salary Range: $90,000-$100,000 with annual bonus opportunity

This leader thrives in a creating a culture of training, hospitality and financial predictability and exemplifies leadership qualities that reflect extreme ownership. Sets the tone for effective communication and associate professional development. Must thrive in an environment whereby meetings, early mornings, late nights and strongly held opinions are the norm. Must have an over-arching vision and capacity to influence through listening, teaching, patience and support. Must be curious, humble and willing to learn from all stakeholders. Focus team on creating preeminent experiences that are consistent, desirably predictable and polished. Leader must be able to create an environment where guests feel important, recognized and valued. Must lead by example and thrive on fostering creativity, a culture of excellence and teamwork where leveraging each associate’s unique strengths, and their empowerment, leads to their professional development and retention. Leverage Troon’s resources guided by a balanced approach focused on 1) healthy governance, 2) leveraging the club’s competitive advantage, 3) guest satisfaction, 4) sales growth, 5) associate development and 6) hitting the numbers.

JOB SUMMARY

As General Manager, manages all aspects of the Club including overall guest experience, the Club’s brand, maintenance of its facilities, while ensuring synergy between all Club activities and stakeholders to include ownership, guests, employees, community, government and industry; coordinates and administers the Club's policies. Supported by Troon, develops operating policies and procedures and directs the work of all department managers. Implements and monitors the budget (operating and capital), monitors the quality of the Club's products and services and ensures maximum guest and staff satisfaction. Secures and protects the Club's assets, including facilities and equipment.

JOB DUTIES AND RESPONSIBILITIES

Develops of the Club’s long-range and annual (business and sales & marketing) plans. Develops, maintains and administers a sound organizational plan; initiates improvements as necessary. Manages the marketing and guest relations programs to achieve the Club's annual sales goals. Oversees the care and maintenance of all the Club's physical assets and facilities and upholds quality and standards consistent with a relevant and vibrant Club. Properly manages all aspects of the Club's activities to ensure and maintain the quality of products and services provided by the Club including golf, food, beverage, entertainment and other Club services. Supported by Troon Human Resources, establishes Troon personnel policy; initiates and monitors policies relating to personnel actions and training and professional development programs. Development of operating and capital budgets according to the budget calendar; monitors monthly and other financial statements for the Club; takes effective corrective action as required. Supports, mentors and leads the management team. Supported by Troon’s Design & Development resources, direct management team about construction, alterations, maintenance, materials, supplies, equipment and services as needed and/or not currently provided in approved plans and/or budgets. Consistently ensures that the Club is operated in accordance with all applicable local, state and federal laws. Maintains relations with police, fire, liquor control board, health department and other governmental agencies. Analyzes financial statements, manages cash flow and establishes controls to safeguard funds. Reviews income and costs relative to goals; takes corrective action as necessary. Directs meetings of the Club's Management team on operation and strategic plan progress. Participates in outside activities that are judged as appropriate and approved to enhance the brand and reputation of the Club; broadens the scope of the Club's operation as a participating member of the community. Maintains membership with the Club Managers Association of America and/or the PGA of America and other professional associations. Attends conferences, workshops and meetings to keep up-to-date of current information and developments in the field. Has ultimate authority over inter-departmental matters and implements policies concerning employee / employer relations. Performs other duties as directed by ownership.

REPORTS TO

Troon’s Director, Operations. 

SUPERVISES

Food and Beverage Supervisor; Superintendent; Administrative Assistant; Golf Operations Staff.

EDUCATION

Bachelor’s degree (BA) from four-year College or University; 3+ years direct experience or equivalent combination of education and experience. CMAA or PGA certification preferred.

EXPERIENCE

At least 3 years in leadership positions in the hospitality industry, preferably in similar club setting. Demonstrates ability to manage a business including sales, brand management, service and operations, and employee development and team building with a can-do attitude.

FLSA STATUS

Exempt