To be responsible for meeting productivity and SLAs as per agreed norms. , Process Adherence or Compliance , , , Team Attrition , Team Performance , Customer Orientation , (1.) Brining new ideas and innovation for process development and overall organizational progress. (2.) Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning (3.) Individual should have ability to provide solutions commensurate with the customers needs within the ambit of the given environment so as to lead to business results. (4.) Supervise and coach Team Leaders, Managers on weekly basis (5.) Understand client requirements and accountable in ensuring support team is meeting client expectations