The University Club of Milwaukee located just north of Milwaukee, Wisconsin, is excited to announce an exceptional career opportunity of General Manager.  The General Manager directs and oversees all aspects of Club Operations including activities and relationships between members, guests, associates and community.  The successful candidate must deliver a high quality member experience, provide a Troon hospitality culture and deliver financial growth.

The University Club of Milwaukee provides exciting programs, activities, and events for members and their children, creating lifelong memories for families. The club offers exceptional golf, swimming, tennis, platform tennis, and groomed trails for cross-country skiing, snowshoeing, and sledding in the winter, creating an active year-round club experience.

The clubhouse recently finished a $1.2m renovation of its dining and event spaces with a planned opening date of June 1. Future renovation plans include outdoor patios, permanent pickleball courts, a pool splash pad, and more. The Board looks forward to working with Troon and the new General Manager to frame the funding strategy and implementation plan for the continued golf course and facilities improvements.

General Manager Responsibilities include but are not limited to the following:

Creates and maintains a culture of hospitality, with first class service standards; Knows and understands how to leverage Troon resources to the club; Ensures the highest standards for food and beverage service; Delivers services and maintains or improves overall member satisfaction; Prepares and monitors annual budget, revenue goals and expenses as well as generating various (weekly, monthly, etc.) business volume forecasts; Monitors monthly and other financial reports/statements on a daily, weekly and monthly basis for the facility and takes effective corrective action when necessary; Establishes and implements Troon personnel policy, initiates and monitors policies relating to personnel actions and training along with professional development programs; Ensures all Human Resources procedures and policies are followed by management staff; Develops, maintains and administers a sound organizational plan and proactively initiates improvements as necessary; Maintains membership with the PGA or CMAA. Attends workshops and meetings to keep abreast of current information and developments; Oversees the care and maintenance of all the facility’s assets; Implements policies and procedures for multiple departments, including compliance of all company standards; Responsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problems; Directly manages department members that may include, but is not limited to: Director of Golf, Golf Course Superintendent, Membership Director, Food and Beverage Director, etc.; Assures that effective orientation and training for each new associate; Implements Troon training programs for all levels of staff.

Qualifications:

Bachelor’s degree (BA) from four-year college or university; CMAA Member or Class A member of PGA/LPGA; Min of 5 years related experience and/or training; or equivalent combination of education and experience required; Experience in private club setting is preferred; Limited travel required; Must be proficient with Jonas and Microsoft Office.