The General Manager (GM) responsible for managing the sales and order fulfillment processes at assigned branch location.  This includes overall strategic planning and execution of sales and order fulfillment functions to assure the company’s continued growth and profitability with specific emphasis on sales growth, process improvement, customer satisfaction, and cost of quality and people development.  Responsible for P & L, balance sheet, and cash flow.  Responsible to lead members of management in developing strategies for the identification, development and implementation of programs, policies and procedures that support total customer satisfaction, company profitability and market share growth.

Responsibilities/Accountabilities include the following but are not limited to:

·       Responsible for the successful execution of Pella Corporation’s imperatives: Market share Growth, Profitability, and Customer Satisfaction.  

·       Responsible for the hiring, training, professional development, results accountability, and leadership of key managers which may include Sales Manager(s), Operations Manager, Installation Manager, and Service Manager ensuring the fulfillment of branch objectives. Provides training, coaching, and/or workload adjustments as necessary.

·       Responsible to deliver sales, growth, and profitability goals for each segment.  Directs management team to drive appropriate goals for individuals and departments.

·       Interprets market research in order to gain understanding of customer trends and competitor offering.  Collects local market intelligence when possible to provide to Sales Subsidiary leadership. Collaborates with marketing to successfully implement marketing plans based on market knowledge and sales goals.  Recommends creative selling techniques and order fulfillment processes based on market and product knowledge.

·       Develops and maintains an adequate understanding of Pella products, systems and sales processes in order to direct others, identify and maximize opportunities to meet customer needs, and grow the business through daily dispositions with direct reports and/or customers.

·       Responsible for planning and managing segment budgets (expense and capital). Responsible for reviewing monthly performance with management team, identifying successes and opportunities, and gathering and submitting accurate forecast information.

·       Ensures efficiency and accuracy of revenue and cost measurement and analysis, strategic cost and revenue planning, discounting strategies, and overall profitability of the branch.

·       Advises managers on escalated customer disputes or employee issues. Steps in if needed to resolve significant disputes.

·       Champions continuous improvement efforts.

·       Responsible for the overall selling effectiveness of each segment and adherence to the Sales Manager Playbooks.

·       Coordinates communication and integration between the management team, functional areas, customers, other Sales Subsidiaries and Pella Corporation.

·       Responsible for the identification, development and implementation of local processes and procedures that supports total customer satisfaction, both internally and externally

·       Implements and enforces Company and Department policies when applicable.

·       Fosters integration and integrity throughout the entire organization.

·       Work with other members of management to instill and promote Pella’s Culture Manifesto in all facets of the business.

·       Build a high-performance team capable of delivering results year after year.

·       Encourage an energetic, fun sales environment that drives collaboration and spirit of winning.

Skills/Knowledge:

·       Must be able to attract, coach, and develop talent

·       Must have outstanding problem-solving skills and the ability to demonstrate a high level of responsiveness towards urgent customer issues

·       Ability to make timely decisions in ambiguous situations. Connects dots quickly and can foresee consequences of decisions.

·       Must exhibit superior communication skills and the ability to maintain professionalism in times of great adversity and pressure

·       Works collaboratively and creates a sense of trust and reliability with internal team and customers 

·       Demonstrates a strong work ethic and flexibility towards the needs of the business 

·       Leverage the expertise of other internal team members as appropriate

·       Ability to think strategically and champion change and innovation within the organization

·       Strong business acumen and experience with both sales and operations

·       Proficiency with Microsoft Office, smart devices, and the ability to learn proprietary software programs and applications