**General Manager** **Job Reference Number:** 22099 **Employment Type:** Full-Time **,** Onsite **Segment:** Dining & Events **Brand:** Constellation **State:** District of Columbia (US-DC) **The Role at a glance:** We are looking to add a motivated, effective food service director to our team at the **Folger Shakespeare Library Café** in Washington, DC! The General Manager provides operational leadership, developing a cohesive team of managers, chefs and staff who are working towards the common goal, to create a cost-effective operation, exceeding guest expectations through exceptional service, and high-quality food and beverage in a clean and comfortable atmosphere. The GM cultivates a team atmosphere that is fun, engaging, educational and professional. The GM is responsible for all aspects of the operation, specifically sales, profitability and the development of people. Additionally, the GM is responsible for maintaining client relations and acts as the lead liaison to our clients. Compensation: $85,000 plus Bonus **What you'll be doing:** • Ensure a superior experience for all guests. Consistently identifies, implements, and reinforces operational standards, procedures, and systems to ensure overall guest and client satisfaction. • Collaborate with stakeholders to develop a strong marketing strategy in line with the unit’s brand and vision. • Recruit, hire, train and manage staffing across all levels and positions, maintaining appropriate staffing levels at all times. • Establish and maintain SOPs. • Lead pre-shift and weekly departmental meetings. • Keep employee files current and complete annual performance reviews for all staff. • Evaluate financial performance and strategize for continued unit and company growth. • Ensure the operation meets and exceeds budgeted financial goals. • Ensures the ongoing maintenance and performance of the company’s assets. • Supports and monitors financial reporting and budgeting process. Consistently monitors and controls company assets, including all beverage, FFE (furniture, fixtures, equipment) and cash. • Ensures the adequate security of all company human and financial capital and assets. • Effectively resolves company challenges and issues. • Liase daily with clients • Daily walk through of the operation to determine areas which need attention or repair. • Performs Quarterly Client Reviews with the client, outlining our financial and operational results. Interpersonal Effectiveness • Ensures the highest level of integrity and accountability in all business dealings; serves as a role model for excellence. Follows through on all commitments. • Makes personal development a priority, constantly seeking new ways to grow as a leader. Participates in educational and personal development activities on an ongoing basis. • Builds and sustains positive relationship with all stakeholder communities, including employees, clients, guests, partners, shareholders and the community in which we operate. Serves as an ambassador of CCG and Elior NA to all stakeholder groups. • Ensures that care for others and service are our top priority; constantly explores and implements ways to enhance employee and guest satisfaction. Maintains a positive attitude and generates excitement for the company. • Prioritizes and reinforces teamwork, mutual cooperation and respect as hallmarks of business performance; manages emotion, preserves equity and cooperation, and resolves conflict as needed. • Communicates consistently, candidly and constructively to all stakeholder groups. **What we're looking for:** _Must-haves:_ _• Minimum 5 years previous GM experience preferably in a high volume, upscale catering, restaurant, hotel, or resort environment._ _• Superior leadership, management, and analytical skills with a proven ability to deliver superior operational performance._ _• Strong communication skills, both oral and written._ _• Bachelor’s degree in hospitality management, business or related field Highly Preferred._ _• Make clear, concise decisions on the spot with confidence._ _• Able to stand for a 12-14 hour shift; available when needed on holidays and weekends._ _• Able to work independently and make the right decisions for the business._ _• Basic PC knowledge and comprehension (Word & Excel)._ _• Basic financial and comprehension knowledge of a P&L ._ **Our Benefits:** + Medical (FT Employees) + Dental + Vision + Voluntary UNUM offering for Accident, Critical Illness and Hospital Indemnity + Discount Program + Commuter Benefits (Parking and Transit) + EAP + 401k + Sick Time + Holiday Pay (9 paid holidays) + Tuition Reimbursement (FT Employees) + Paid Time Off \#indeedelior #LI-DJ1 **About Constellation:** From retail spaces to office buildings, Constellation provides high-quality business dining and catering experiences all over the United States. Constellation takes pride in building every meal around its goal of fostering connections through food and hospitality. **About Elior North America:** Elior North America is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are committed to diversity and encourage applications from people of all backgrounds and abilities. We take pride in supporting the development of our employees and their skills at all levels and in fostering an environment of growth. At Elior North America, we are committed to offering growth and advancement opportunities for all of our employees. The valuable skills and experience you’ve gained with Elior will propel you further in your career, whether with our corporate office or one of our brand segments. **Disclaimer:** This job description can be revised by management as needed.