JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

The GM is responsible for the management, supervision, and professional development of all building personnel (e.g., Chief Engineer and engineering staff, Property Administrator, etc.).

The General Manager will manage properties as directed by the property owners and by the standards and procedures of JLL.  The General Manager (GM) functions as the professional-in-charge of the specific asset(s) under management.  As the lead professional, the GM is responsible for all aspects of client and tenant satisfaction.  The GM is responsible for working directly with the client to ensure a thorough understanding of its investment objectives and the development of acceptable property-specific strategic plans of an operating and capital budget. The GM provides excellent communication (both written and verbal) to both building owners and tenants to ensure an ongoing, successful relationship.

ESSENTIAL FUNCTIONS

OPERATIONS

Develops, gains consensus for, and implements the Management Plan for assigned assets.Assist in completing the Management Audit.Supports Leasing Specialist in the preparation of lease and/or rental agreements and is responsible for lease administration process.  Assist in managing tenant option rights and information.Employs or contracts for onsite management and engineering personnel, as delineated within the operating budget, management plan and/or management services agreement.Competitively bids and prepares all service contracts to assure high quality and cost-effective services.Identify and initiate process improvements for all current property systems.

FINANCIAL

Oversees completion of monthly, quarterly, and annual owner’s reports.Prepare and/or review the annual jurisdictional forms and filings as required.Prepares the final budget documentation (i.e., explanatory notes.)  Plans and administers the budget for the office building(s).Works with Client Accounting Services (CAS) in Westmont, IL to manage the accounting process and directs on-site bookkeeping functions and collection process.Prepares and/or reviews adjustments to the tenant billing process.Reviews and approves all accounts payable, ensuring accurate general ledger coding and property allocations.Prepares and/or reviews financial statements and reports on the status of office buildings such as occupancy rates and dates of expiration of leases.Prepares and/or reviews financial reports for a client on monthly, quarterly and annual basis complying with requirements in management services agreement, with a copy to the Group Manager.

CLIENT | TENANT SERVICES

Arranges for alterations to, or maintenance, upkeep, or reconditioning of facilities as specified in the operating budget, management plan and/or management services agreement and of leased premises as dictated by lessee's agreement.Maintains role as a secondary contact for tenants relative to tenant service requests.Proactively meets with tenant representatives on a scheduled basis.Oversees Tenant Guide for property and services.Prepares and/or reviews the periodic inventory of building contents and property condition, and forwards listing to the client for review.Develop and implement a tenant retention program.

BUSINESS DEVELOPMENT

Cross-sells all Jones Lang LaSalle services.

MANAGEMENT

Establishes written goals and objectives for employees directly reporting to the role of general manager.  Conducts periodic formal and informal performance evaluations.Develops a training program and career path for property employees.Assures succession planning.

EDUCATION AND EXPERIENCE

Associates or Bachelor degree required and an advanced degree, a plus.Minimum of seven (7) years of commercial real estate or property management experienceMust have at least three (3) to four (4) year experience at managing people; specifically, a staff of three (3) or more.Experience in budget preparation/financial reporting, familiarity with building systems, lease negotiation, documentation, and administration.CERTIFICATIONS AND LICENSESLEED AP/Accreditation required within the first six months of assuming the position.  Must maintain active accreditation once earned.Real Estate license required within the first six months of assuming the position.  Must maintain active license once earned.CPM and/or RPA designation, desirable.

KNOWLEDGE, SKILLS, AND ABILITIES

COMMUNICATION SKILLS: Ability to read, analyze, and interpret legal documents (lease documents, claims of lien, etc.)Ability to effectively present information and respond to questions from senior level management, clients, customers, peers, and the general public.MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, prorations, percentages, basic calculation of measurement of rent, parking fees, late fees, and volume.REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.OTHER: Proficient knowledge of Microsoft Office/Suite, and any other software program or piece of technology identified as the standard for Jones Lang LaSalle or requested by the Client.

PHYSICAL WORK REQUIREMENTS / CONDITIONS

In compliance with The American’s with Disabilities Act (ADA), the General Manager’s responsibilities are such that to perform the required work safely and satisfactorily, the following minimum physical requirements apply:

Is regularly required to sit for long periods.The employee frequently is required to stand, walk, reach with hands and arms, stoop, kneel, crouch or crawl.Reading Video Display Terminals, order forms, and other written documents.Lifting a minimum of thirty-five (35) pounds.Using and accessing stairwells during emergencies.Using keyboards for typing and computer input.Hearing, speaking and answering the office telephone system.

Org Marketing Statement

About JLL

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2016, JLL had revenue of $6.8 billion and fee revenue of $5.8 billion and, on behalf of clients, managed 4.4 billion square feet, or 409 million square meters, and completed sales acquisitions and finance transactions of approximately $145 billion. At the end of the second quarter of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of more than 80,000. As of June 30, 2017, LaSalle Investment Management had $57.6 billion of real estate under asset management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.

JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of teamwork, ethics, and excellence. Our clients see the results as we address their needs, solve their problems and bring new ideas.

As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract and develop the very best people in the business.

Our values define who we are, underscore our commitment to clients and provide direction for everything we do.

Our unique culture has been recognized by industry experts and our peers. We are:

A LinkedIn "Top Company: Where the World Wants to Work Now"A “best company to work for” in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai, and Hong KongWorld’s Most Ethical Companies from Ethisphere Institute for seven consecutive yearsAmerica’s 100 Most Trustworthy Companies from Forbes Magazine#1 Top Corporate Real Estate Firm from Watkins Research Group, Inc. for six consecutive years

This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.

Information Security Statement

Employees are expected, at all times, to perform their responsibilities by the JLL Code of Business Ethics and the firm’s corporate policies. Employees granted access to the firm’s information technology are expected to follow the firm’s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.

EEO Statement

JLL is committed to developing and maintaining a diverse workforce and strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship. Please visit www.JLL.com for additional information on JLL’s commitment to equal opportunity.

#LI

Estimated total compensation ran for this position is:

180,000.00 – 192,000.00 USD per year

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

On-site –Menlo Park, CA

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.