Position: General Manager
Location: Blackstone Country Club
Reports to: Board of Directors

The Opportunity:

Blackstone Country Club, an exclusive private club known for its outstanding member experience and luxurious amenities, is seeking an experienced General Manager to lead the club into its next phase of growth and success. The General Manager will play a pivotal role in the overall operation and strategic direction of the club, with a primary focus on delivering exceptional service to members, driving operational efficiency, and building a strong sense of community.

As the General Manager, you will work closely with the Board of Directors and lead a team of talented professionals across all departments, ensuring that the club operates efficiently, remains financially stable, and continues to offer exceptional service. Your leadership will help drive the club’s long-term success, enhance its reputation, and build a vibrant club culture. In this role, you will have the opportunity to leverage the extensive resources and support provided by Troon, including access to industry-leading operational best practices, subject matter experts in each key area of the club, comprehensive human resources support, and proven strategies to enhance the member experience.

If you are a leader who thrives on building relationships, delivering excellence, and making a lasting impact, we invite you to join us in shaping the future of Blackstone Country Club.

Key Responsibilities:

Strategic Leadership: Develop and execute strategic initiatives aligned with the club's long-term goals, ensuring the highest levels of service and operational excellence. Operational Oversight: Manage and oversee all club operations, including golf, food & beverage, events, and facilities, ensuring seamless delivery of services that meet and exceed member expectations. Member Engagement: Foster strong relationships with members, continuously seeking feedback to improve the overall member experience. Actively engage with members to create a warm and welcoming environment. Financial Management: Lead all financial operations, including budgeting, cost management, and revenue generation, ensuring the club’s financial health and sustainability. Team Development: Mentor, develop, and lead a high-performing management team, cultivating a culture of collaboration, accountability, and service excellence across all departments. Governance & Board Relations: Serve as the primary liaison between the Board of Directors and the club’s operations, providing transparent reporting and updates on key initiatives, performance metrics, and strategic goals. Event & Experience Management: Oversee the planning and execution of club events and activities, ensuring they are in line with the club’s standards of excellence and cater to member interests.

Candidate Profile:

The ideal candidate is an experienced and strategic leader with a proven track record of success in private club management or luxury hospitality. This individual must possess the operational expertise, financial acumen, and interpersonal skills necessary to lead a top-tier club. They will be driven by a passion for service excellence and the ability to foster a strong sense of community.

Key Qualifications:

Leadership Experience: Minimum of 5-7 years in a senior leadership role within a private club, hospitality, or luxury service environment. Operational Expertise: Strong background in club operations, including food & beverage, golf, and event management, with a proven ability to deliver high-quality member experiences. Financial Acumen: Demonstrated success in managing budgets, driving profitability, and achieving financial sustainability. Member-Centric Approach: A deep commitment to understanding and exceeding member needs, with a track record of building strong member relationships. Strategic Thinker: Ability to align operations with long-term strategic goals, ensuring the club continues to evolve and grow in a competitive market. Team Leadership: Proven ability to build and lead high-performing teams, with a focus on professional development, collaboration, and accountability. Communication Skills: Excellent interpersonal and communication skills, with the ability to engage effectively with members, staff, and the Board of Directors.

Preferred Qualifications:

Bachelor’s degree in hospitality management, business administration, or a related field. Certified Club Manager (CCM) designation or equivalent is preferred. Experience working closely with a Board of Directors in a private club or luxury service environment is a plus.

Why Blackstone?

Blackstone Country Club is more than just a club—it’s a thriving community. Featuring a championship golf course, luxurious recreational amenities, diverse upscale dining options, and a dynamic social calendar, Blackstone offers its members an unparalleled, prestigious experience. As General Manager, you’ll have the opportunity to shape the future of this vibrant club, ensuring it continues to be the premier destination where members can connect, unwind, and enjoy the very best in services and amenities.

Application Instructions:

To apply, please submit your resume and a cover letter detailing your experience and vision for Blackstone Country Club.

This is an exceptional opportunity for a motivated and passionate leader to make a lasting impact on a thriving private club community. We look forward to hearing from you!