Overview Gates Hudson is seeking a dynamic and experienced professional to join our team as a General Manager for one of our properties. As the General Manager, you will play a pivotal role in overseeing the day-to-day operations and strategic management of the property, ensuring it maintains the highest standards of excellence. Responsibilities Key Responsibilities: Administrative Management: Adhere to all reporting deadlines and manage an activity calendar to ensure timely task completion. Maintain office files and records in compliance with GHCM's policies and standard business practices. Handle mail and correspondence, providing clerical support including typing, filing, report writing, and answering telephones. Attend Board Meetings as required per Management Agreement and draft occasional requests for proposals from contractors. Submit weekly reports and updated task lists to the Board of Directors, and carry out any additional duties as assigned. Budgeting and Financial Management: Ensure routine expenditures align with the Association’s approved budget. Control purchases and use approved vendor lists, processing property invoices as per GHCM's policies. Maintain meticulous records for all on-site transactions. Owner/Resident Relations: Maintain a positive customer service approach, promoting goodwill among owners, residents, coworkers, and contractors/vendors. Apply policies uniformly to ensure consistent enforcement for all residents. Handle Owner/Resident requests and issues promptly, following a priority-based system. Coordinate in-unit resident services for efficiency, communicating service schedules, procedures, and costs to participants. Personnel Management: Supervise onsite staff, ensuring all deadlines are met. Manage the office work schedule for maintenance, front desk staff, and other applicable staff. Prepare and maintain payroll records and documentation. Enhance skills, customer service attitudes, training materials, and procedural policies in collaboration with contract and/or Association staff. Maintenance and Facilities Management: Conduct regular building and ground inspections, provide reports, and dispatch repair orders as necessary. Supervise contractors to ensure compliance with contract specifications. Oversee safety and/or access control equipment, managing contact information and addressing lost or stolen devices. Qualifications Qualifications: A minimum of 2-5 years' experience in a Property Manager or General Manager role. Excellent leadership, communication, and interpersonal skills. In-depth knowledge of property management principles, leasing, and financial management. Familiarity with relevant local, state, and federal regulations. Ability to analyze complex issues and make strategic decisions to optimize property performance.