POSITION SUMMARY:

The General Manager is responsible for the day-to-day management of store operations and merchandising to ensure financial efficiency, inventory control, customer service, proper merchandise presentation, Associate morale and other duties as assigned.

ESSENTIAL FUNCTIONS:

Directly supervises the Assistant Store Manager, Human Resources Manager, Loss Prevention Manager and Promotions Manager, and indirectly all other Managers in the Store.

Opens and Closes the Store.

Ensures the Store is staffed with “service” oriented associates; participates in interviewing and selection, coordinates training, participates in “New Hire” orientation, prepares / approves performance appraisals, recommends merit / promotional increases, approves weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.

Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers

Meets or exceeds all financial plans as set by the Company.

Controls Company assets and financial efficiency by auditing reports, journals, physical inventory, and procedures to ensure system integrity; monitor and control cash management; controls Stores Operating account.

Maintains all Merchandising directives sent from the Corporate Office and all Marketing & Advertising strategies in the Store

Executes all Sales / Payroll plans as directed by the Company

Maintains a clean, organized, and safe environment and facility for all associates and customers

Resolves customer and associate issues

Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.

Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

Experience: Minimum of 5+ years in high volume, “big box” Retail Management, with multi-store experience desired.

KNOWLEDGE, SKILLS, AND ABILITY:

Ability to calculate figures and amounts such as discount