General Manager (Full- Time) The General Manager Position contributes to McDonalds success by leading a team of crew to create and maintain the McDonalds Experience for our customers and crew. The store manager is required to exercise discretion regularly and customarily in managing the overall operation of the store. A majority of time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store. The incumbent is responsible for modeling and acting in accordance with JADT Food Group LLC guiding principles. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: Leadership · Setting goals for the work group, developing organizational capability, and modeling how we work together: · Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team. · Displays a customer comes first attitude by training and holding the crew accountable for delivering legendary customer service. · Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. · Manages with integrity, honesty and knowledge that promote the culture and values of JADT food Group LLC · Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store crew to ensure smooth flow of operations. · Provides coaching and direction to the store team to act and to achieve operational goals. Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the store team to achieve operational goals. Planning and Execution Developing strategic and operational plans for the work group, managing execution, and measuring results: · Monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements. · Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the store team. Communicates clearly, concisely, and accurately to ensure effective store operations. · Ensures adherence to applicable wage and hour laws for nonexempt crew and minors. · Solicits customer feedback to understand customer needs and the needs of the local community. · Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Labor Scheduling, RDM Development, cash management and inventory management. · Uses discretion in accessing external resources to support store operations and to execute initiatives. Resources include Human Resources, FRED, @MCD and others. · Utilizes management information tools and analyzes financial reports to identify and address trends and issues in store performance. Development & Team Building Providing crew with coaching, feedback, and developmental opportunities and building effective teams: · Actively manages store crew by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing crew performance using performance management tools to support organizational objectives. · Challenges and inspires crew to achieve business results. · Develops and maintains positive relationships with crew in the organization by understanding and addressing individual motivation, needs and concerns. · Ensures crew adhere to legal and operational compliance requirements. · Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative, and effective methods of recognition. · Utilizes and demonstrates effective management principles and practices to create and maintain a successful store team resulting in an environment where the crew are valued and respected. Required Knowledge, Skills, and Abilities · Demonstrated experience at building community relationships · Ability to communicate clearly and concisely, both orally and in writing · Ability to manage store operations independently · Ability to manage effectively in a fast-paced environment · Ability to manage multiple situations simultaneously · Ability to manage resources to ensure that established service levels are always achieved · Interpersonal skills · Knowledge of customer service techniques · Knowledge of supervisory practices and procedures · Organization and planning skills · Strong operational skills in a customer-service environment · Strong problem-solving skills · Team-building skills · Strong leadership skills, with the ability to coach and mentor others · Ability to plan and prioritize workload · Ability to handle confidential and sensitive information Core Competencies Puts the customer first Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience. Works well with others Listens and communicates well with others within and outside of McDonalds. Creates a team environment that is positive and productive. Leads courageously Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. Develops continuously Continuously seek opportunities to improve self and others. Leads with trust, honesty, and commitment to hire, coach and develop partners to achieve their potential. Achieves results Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact. Benefits Offered : A Generous Paid Time off Plan Medical, Dental , Vision, + more! 401 K Tuition Assistance Free Meals ….. and more ! Requsition ID: PDX_MC_064D484A-8872-4DD5-97E4-BAF31212DD91_16578 McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares. McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.