This position exists to (1) oversee the local functioning of corporate operational systems; (2) develop and expand the revenue performance and business potential of the hospice; (3) responsible for the patient and family services program at the hospice; (4) to represent the company in the community; and (5) functions as the local chief administrative officer.

RESPONSIBILITIES

Overseeing the Local Functioning of Corporate Operational Systems

By implementing the company’s systems, policies, and standards, the general manager assures that the hospice meets and exceeds all applicable regulatory requirements of agencies and assumes responsibility for the readiness of the hospice to meet all inspections, surveys, and review — including state licensure, federal certifications, and accreditations. The general manager assures policies in the following manner: Supervising the compliance of all administrative functions and policies with applicable regulatory agencies — i.e., keeping personnel records up-to-date for Medicare surveys. Maintaining updated copies of all applicable regulations, statutes and VITAS policies and procedures. Coordinating with the appropriate corporate staff, medical director, Team Manager and admissions director all activity necessary to assure readiness in the hospice for an on-site survey by applicable regulatory agencies.

Developing and Expanding Revenue Performance

Based on the corporate business plan and revenue budgets, the general manager develops and maintains key relationships with hospitals, nursing homes, physicians and other healthcare organizations.

The general manager manages the implementation phase of contracts to assure that discharge planning and case review functions are understood and agreed to by contracting institutions and implemented with positive results to the hospice, according to applicable state and federal law. The general manager establishes collegial, on-going relationships with the CEO and other key officials of contracting entities — including those who have line authority over discharge planning personnel — to promote the smooth and efficient functioning of such contracts. The general manager has specific responsibility for hospice financial functions including budgeting accounts receivables, collections and local accounts payable processes. Based on a plan developed with the director of admissions, the general manager develops and maintains relationships with physicians. The general manager initiates new relationships by educating physicians about the potential hospice need in their practices. The general manager improves the value of existing relationships by ongoing contact with selected physicians and their office staff — including the resolution of complaints, the providing of educational services and seeking to improve and refine patient care services. The general manager supervises the admissions function through the director of admissions. Responsible for supervision of day-to-day operation of program including, but not limited to, the following: Financial Management Employment Process Quality Assurance/Quality Improvement Payroll Admissions Medical Staff Systems Operations Business Plan Development Human Resource Policy Staff Development.

Responsible for the Patient and Family Services Program at the Hospice

The general manager has overall responsibility for the clinical services function at the hospice including the home, hospital settings, nursing homes and other locations. The General Manager or Designee will be available at all times during operating hours and for emergency situations.

Representing the Company in the Community

The general manager is the official spokesperson of the company in the community; manages public relations, generates and responds to all opportunities for media requests in coordination with the corporate communication department, and assures the handling and resolution of any complaints from patients, families and the public.

Other Tasks

As assigned.

 

QUALIFICATIONS At least (1) year previous managerial experience in a healthcare delivery system. Previous healthcare sales management. Working knowledge of budget development, financial profit/loss process and human resources. Ability to relate to superiors, peers, and subordinates EDUCATION  Bachelor’s degree required. Graduate level work preferred.  SPECIAL INSTRUCTIONS TO CANDIDATES

EOE/AA M/F/D/V